TreeCasa Hotel & Resort Nicaragua

As a family of three, including our 8-year-old child, we were eagerly looking forward to a peaceful and rejuvenating stay at Treecasa Resort in San Juan Del Sur, Nicaragua. Both my partner and I are holistic health practitioners, and we specifically chose Treecasa because of its promise to help guests "Reconnect with Nature & Rejuvenate your soul." Unfortunately, our experience was the complete opposite of this description, and we left feeling exhausted, frustrated, and deeply disappointed. Uncomfortably Loud and Unrelaxing Atmosphere. From the moment we arrived, it became clear that the reality of Treecasa was far from what we had anticipated. The music by the pool was blaring at a very high volume, which only got louder as the day went on. While we had expected a tranquil environment, what we encountered felt more like a party scene. To make matters worse, the pool area, which had been advertised as a quiet retreat, was opened to the public after noon, becoming increasingly crowded with visitors from the nearby towns. The atmosphere was overwhelming, especially with the loud music continuing all day. The Nightmare of Nighttime Noise The worst part of our stay came after dinner. On Friday night, a rave-style party erupted at the resort, lasting from 8:30 pm until 12:30 am. The noise was unbearable, making it impossible for any of us to sleep, especially our young child, who cried for hours because of the disturbance. What was most upsetting was that we were never informed of this event when we booked the resort. Instead, we received a brief message just before the party began, inviting all guests to join in. We were left feeling blindsided and helpless. Flooding in the Room As if the noise wasn’t enough, at 1 am, a heavy rainstorm hit, and the roof of our room was not equipped to handle the downpour. In a matter of minutes, our son’s bed was completely soaked, and water was flooding the floor around the room. When we spoke to the staff the following morning, they assured us that the loud music wouldn’t happen again, which gave us some hope. But unfortunately, it did—on both Saturday and Sunday nights, the music blared again from midnight until 4 am, and once again, rain caused flooding in our room. Poor Customer Service and Unacceptable Compensation When we raised these issues with the staff, we were told that the resort was fully booked and no other rooms were available. The only alternative they offered was a room located even closer to the source of the loud music. After speaking with the manager, we were given what they called a "token of appreciation"—a free dessert at the restaurant. This, understandably, felt like an insult given the severity of the issues we faced. We requested a refund for the discomfort and inconvenience, but after hours of back-and-forth, they offered us a meager discount for one night of our four-night stay. A Formerly Peaceful Resort Turned Into a Party Destination From what we gathered from other families

The room was gorgeous and large, the staff were super friendly and accommodating. I felt like I was staying in a fancy tree house. The food was delicious especially the carrot cake and burger were my favorites. I would definitely stay again.

Nestled in the lush hills near San Juan del Sur, TreeCasa is more than just a resort—it’s an experience. From the moment we arrived, we were immersed in a world of natural beauty, exceptional hospitality, and pure relaxation. The staff at TreeCasa truly go above and beyond to make your stay enjoyable. Even though my wife and I don’t speak Spanish and many of the staff have limited English, every interaction was met with warmth, effort, and kindness. We felt incredibly well cared for throughout our stay. While I could list numerous staff members who made our experience memorable, I have to give a special shoutout to Clifford! As our concierge for the week, Clifford and his team did absolutely everything to make our stay as close to perfect as possible. Hey Clifford! I hope to see you again soon my friend! TreeCasa’s grounds are a tropical paradise, meticulously maintained with winding pathways that lead to secluded treehouse platforms, vibrant gardens, quiet lounging spots and beautiful views. Our room was an ideal retreat after a day of adventure, complete with a cozy hammock on the porch—perfect for relaxing with a book or an evening cocktail. Even though the resort feels wonderfully secluded, the complimentary shuttle service to town made exploring nearby San Juan del Sur effortless and safe. This was a fantastic perk, allowing us to experience the town’s energy without worrying about transportation. TreeCasa features two incredible pool areas: The Main Pool Area – Located near the restaurant and bar, this area features an upper and lower pool connected by a waterslide and a cascading waterfall (you can jump of it). It’s a vibrant, social spot, and while it can get a bit busy when day-pass visitors arrive, it never felt overwhelming. Oceanview Infinity Pools – For those seeking a more peaceful retreat, the second pool area is a dream. These three interconnected infinity pools are exclusively for hotel guests and offer breathtaking views—especially at sunset. This quickly became favourite spot to unwind in the late afternoon before getting ready for dinner. The cocktails at TreeCasa are nothing short of spectacular—expertly crafted, refreshing, and perfect for poolside lounging or a pre-dinner treat. The smoothies? Equally amazing! The restaurant offers consistently great food, with fresh ingredients and a diverse menu. If I had to suggest an improvement, it would be rotating the menu a couple of times a week. While the dishes were delicious, the lunch and dinner menu are the same and don’t change throughout the week, except for occasional special night (like pizza night). That said, if my biggest “complaint” is having to enjoy the same delicious meal twice in a week, I suppose I’m revealing my North American privilege! There truly was nothing to complain about at TreeCasa. Getting There: A Bit of an Adventure Reaching TreeCasa is part of the journey, and for travelers flying in from Canada, here’s what to expect: Since there were no go

Great place! Lovely encounter with nature. Spectacular food! Rooms are very comfortable and private. Fifteen minutes away from the beach and twenty minutes away from San Juan del Sur town. Kids friendly if you plan your trip with the family. Fully recommended !

This place was so enchanting. It's surrounded by lush nature and just put together so well. It is luxurious, well serviced while also being close with nature. The staff was incredibly kind and accommodating. The free shuttle service to town was so helpful and amazing, as well as they're private beach. May be my favorite place I've EVER stayed.

In addition to the loud music, Tree Casa employees stole priceless heirloom jewelry from our room and have yet to offer any compensation or remediation. Management has been unhelpful throughout the ordeal. Avoid this place if you want to prevent a distressing vacation.