Scopri il tuo soggiorno a San Juan

"The hotel felt dated and the pool area wasn't what I expected based on the listing photos. Breakfast was also a let down, as it wasn't a buffet. Unfortunately, I encountered some service issues during my stay. One receptionist was quite unfriendly and unhelpful. When I inquired about non-carpeted rooms due to my travel companion's allergies (dust triggers rhinitis), I was incorrectly informed all rooms were carpeted. We later discovered this wasn't true. The check-in process was quite slow, taking 20-25 minutes. To make matters worse, they rang about a 2,000 peso deposit we weren't previously aware of before booking, though we already informed them we will withdraw after some rest time. We explained we needed to withdraw due to a lack of cash and I don't want to use my card, but were forced to go out in a heavy rain. It would have been helpful to know about the deposit beforehand, especially since it wasn't mentioned on the booking site. If they require the deposit that fast, they should also consider having an atm machine in the hotel."

"The place was really nice overall. The room was comfy for 2 adults, and the amenities were great — especially the pool, play area, gym, and billiards on the 9th floor. If you're bringing kids, note that the room with 2 single beds is tight; better to request a Queen bed. Everything felt clean, modern, and well-maintained. A couple of things could’ve been better. There was a strong sewage smell from the toilet — likely due to the hotel being new. They provided an ionizer which helped, but the smell returned when unplugged. Reception offered a room transfer around 7pm, but we were already back and too tired to move. Also, one of the staff members from housekeeping came into the room without knocking — not a huge deal, but definitely something that should be addressed. Still, it was a mostly good experience. With a few tweaks, this place could be awesome .Will definitely come back!"

"Il personale della reception, le guardie e il caffè sono al 100% fantastici e amichevoli! È possibile confrontarsi con 4-5 hotel stella. Cosa ci scontra è la stanza! Anche se è spaziosa e completa, la stanza che ci è stata data era ovviamente vacante per molto tempo. Chiamato la ricezione in primo luogo perché la distanza per l'aria condizionata non funziona, ma dopo aver notato dopo un po' che i nostri piedi erano così sporchi a causa del pavimento. Non mi dispiaceva chiamare la ricezione per farla saltare in aria perché sarebbe stato così difficile lasciare qualcuno entrare e bagnare il pavimento. 😭😭😭😭"

"I was expecting that there will be toothbrush and toothpaste since it was listed in the amenities that toothbrush and toothpaste were included. Unfortunately it’s NOT. I asked in the reception area but they said it’s not part of the amenities."

"the room was good and clean 😍 everything there was awesome 🤩 i will book again 🥰"

"This is my go-to place whenever I go to manila. The location is in the middle of everything. Its near to everything essential too."

"La camera che ho scelto era la camera superiore, vedendo che le foto erano molto piacevoli, così ho fatto una prenotazione, ma quando sono arrivato all'hotel, la camera che mi hanno dato era molto diversa dalle foto che ho visto. Non c'erano cortina nere, solo ciechi e non bloccavano la luce che veniva dall'esterno. Inoltre, questo hotel si trova lungo la strada principale e la ferrovia, così è stato molto rumore, ascoltando le auto passando e il treno suonavano che non potevo dormire per le prime due notti e chiese un trasferimento di camera. Mi hanno dato il detto trasferimento di camera che era situato in un piano superiore. Il rumore è stato notevolmente ridotto e sono riuscito a dormire bene per la durata del mio soggiorno. Mi darei all'hotel un 4/5 perché non era così male. Il personale era acomodato e il servizio era abbastanza soddisfacente. Solo la posizione e il rumore sono il crollo di questo stabilimento."

"Molto accogliente e il personale eccellente, tornerà di nuovo"