Hotel Rose Garden

4 year testimonial. DONT EVER LEAVE VALUABLES IN UR ROOM. 4 years I have stayed here monthly. Again - four years! Booked and paid for 2 nights. First morning I leave for an hour and when I return - my room window lock has been removed and the windows to my UNIT WAS WIDE OPEN. In 4 years no one has ever entered my room. But yesterday my room was entered by staff, the window lock was removed, and in spite of my belongings being in the room, anyone could have easily entered my unit from the walkway to my room. I told the front desk. They were not helpful. No apology. No refund at all. Nada. Zilch. The manager said sorry but also justified that the housekeepers open windows when they clean. In 4 years never a housekeeper entered. Yesterday someone entered with a key card and unlocked my window and then opened it completely so that anyone could come in. I deserve at least a partial refund. Shame on them. If only we could reach the owner so that they can do better. So that they can train their staff. So that they can all do better. Shane Shame shame. First is the giant error to leave my window wide open, to remove the lock, and then to handle this all so poorly when it was brought to your attention. SHAME! When they closed the pool I said no biggie it's a good area. When they cut back brkfst I said ok no biggie. When they canceled breakfast and the pool I said no biggie. When I told the front desk that on property a man exposed himself and the front desk showed no care I said no biggie. U enter my room, u take off the window lock, you open my window fully knowing that anyone can easily enter - so now u have a problem. Go somewhere else if have a laptop or phone or anything of value. Because when u return the window lock may be already removed and the window to your unit may likely be wide wide wide open. Shame on them. Again I have been here for 4 years. This is my last visit. Shame!

The site we reserved through didn't mention the pool was not available. I'm on spring break and the sun is finally shining. So bummed. Also there was no ice. The price was pretty high compared to others around for what we got.