Campbell Inn Hotel

Campbell inn has one positive thing going for them. It is in a great location. Other than that, this inn/motel has nothing going for itself. The staff is extremely rude, the room was old and gross and the pillows are uncomfortable. The WiFi was down and I needed it for a meeting. The lady at the front desk said her coworker was able to get on it and there was nothing she could do about it. They also charged me $20 because my wife got makeup on a small towel! Are you kidding me?! Provide black make up towels then! The phone was broken hanging off the wall. The room was old and run down. This place is horrible.

Rude desk clerk ease dropping on my call telling what I can and can’t say. No one in lobby but him and I . He refused me my room and refused my refund. I’ve stayed many times before ONLY because of location and costs. NEVER again. Run down out of date hotel. Spend 50.00 more go to Marriott around the corner. They were booked or I would have been at Marriot.

We used ********** by mistake when searching an area for a hotel to stay at. We made our reservation (which was supposed to be fully refundable) and checked in to the property, Campbell Inn in Campbell CA (Warning do not stay there it's filthy and the management has total disregard for customer concerns). As soon as we get into our room we noticed how dirty and the state of disrepair it was in. Immediately called ********** to cancel and they said we have to go through the property, went to Campbell Inn management they said we had to go through **********. Ultimately both refused to cancel our reservation, despite assurance to the contrary. The room was nothing like the picture and video posted on the Campbell Inn website. The entire episode was disappointing and an example of the types of businesses out there just to rip people off. Keep in mind the pictures can not convey the smell of the room. I have leased ALWAYS BOOK DIRECTLY WITHT THE PROPERTY, NEVER USE A "THIRD PARTY".

I had been in the rooms here before when friends have stayed, but I’ve never seen a room in this bad of shape —outside maybe a hotel 6. Walking in I could see a layer of dust on and behind appliances, including the bed frame. Pillow had a mascara stain, and every towel had the same as well as toothpaste. No open outlets near the bed, which made it so I needed to move the mattress and use the one that the lamps were plugged into (one of which didn’t work). One side table was falling apart, and the bathroom door looked as if someone was trapped inside and tried to fight their way out. At night, a man (maybe late 20s, white, wearing a snapback, hoodie, and skinny jeans) whipped into a parking space near my room as I was using a vending machine and was talking to what appeared like…himself. And then at me. I ignored him, but I was sitting on a step in front of my room. His words were mostly unintelligible, but he continues to talk about women doing things that “aren’t okay.” After a while I got up and, too afraid to go back into my room with him there, went straight to the lobby to inform the front desk. I could either be assigned a new room, which was more of a hassle than I needed, or I could have an employee walk back with me and check to see if he was a guest. I chose the latter, however when we got back he wasn’t by his car anymore. I went back into my room and stayed there. Later, I heard him come out of one of the rooms next to mine and drive away. I assumed he was only there for that brief period until he came back around 11pm. At nearly midnight he was back and pacing around the rooms outside his, talking to himself yet again. Every time he would go back inside it he would slam the door. Luckily I heard nothing else the rest of the night. In the morning I woke up to use the bathroom and was greeted with a baby cockroach on its back. Unless I had someone with me, or was very desperate, I wouldn’t stay here again. Positives: air conditioning was good, bed was comfy, vending machine (while wonky) was nicely stocked.

We decided to book through a site we had not used in awhile. A good deal is GREAT around the holidays, right? WRONG!!! Upon arriving, the check in process was fairly quick and simple with the young lady; nothing special or welcoming. Upon arriving at the room; we were glad as I had a class I needed to attend to and he had a long day at work! The room was gross, disgusting, smoky smelling, and as my husband touched the drape handle to move it; dust fell like snow! He started sneezing. I personally am not a smoker; so at that point I was freaking out as I smelled cigarettes had been smoked in that room at one point previous. The comforter was so nasty I would of never even wanted to sit on the bed much less sleep on it. My husband did not wish to call the front so I did! I told the girl my concerns and she did offer to switch us rooms but by that time we were so grossed out and I was a bit emotional as I was scattering by then to do my meeting via zoom and work. I told her I just could not do it as I was so disgusted and he would return the keys right away. I am glad we brought 2 cars because I was sick with the idea of my choice in hotels and the outcome! Lucky the place I booked through refunded me regardless of calling them to ask them to honor the refund first and they declined. Now I wish I would of taken photos. I mean my concerns didn't have to do with most handles missing on the furniture, etc..... It was legitimate! I don't smoke; I don't do dirty; and I refuse to settle for nothing less then clean and tidy especially during covid. I will tell you I am fair when it comes to reviews and I only write reviews when they are 5 star except today. I would of never wrote this review; I would of let the issue go as a loss of time should they have agreed to refund me under the circumstances. I don't believe in degrading a family business nor taking away from local businesses as I am a local bay area native. But I believe it was warranted. I feel bad as it is during the holidays but I stand to my code of expectation of cleanliness and hygiene.