Hotel in zona Braulio Carrillo . National Park, San Jose de la Montana

Really enjoyed my stay here. Foyer is open, relaxing and modern. Breakfast was nice, used the gym and pool, beds were comfortable and the food downstairs was tasty for dinner at Vaporettos

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

We stayed here for 2 nights. This hotel is about 15 to 20 min from airport. Our hosts went out of their way to make our stay comfortable. Their breakfast was fresh and delicious. The restaurants, for evening meals, are about 600 mtr walk. The en suite room was lovely. Big, spotlessly clean, and with every amenity. Air conditioning, wifi, coffee machine, and hair drier. It is positioned overlooking the golf course. With its beautifully manicured plants, it is a peaceful setting. We were very happy with our visit , and will definitely recommend staying here .

Il personale era molto amichevole! Liliana era la prima che incontrai all'aeroporto per guidarmi per la navetta all'hotel. Luis era il conducente che mi ha dato un vero buon benvenuto! Veramente buono di avere la navetta inclusa, buon personale e colazione disponibile.

In realtà, non c'è standard di cinque stelle, l'hotel e la camera sono buoni, il tè è troppo vecchio e la stanza degli ospiti ha un sapore.La colazione è buona, più scelte, la piscina è molto bella, il giardino ha anche stile tropicale, il profumo dei fiori degli uccelli. Il servizio clienti aiuta a chiamare l'auto è molto conveniente. Il prezzo può essere discusso. In generale, il centro richiede più di dieci dollari.L'hotel ha un trasporto aereo gratuito, ma per prenotare in anticipo, se più persone sono ancora conveniente per prendere l'auto. Il passaggio all'hotel è una volta all'ora.

Am greatly enjoying my stay in Costa Rica and here in lovely La Garita at the Martino Hotel. The hotel itself is quite special -- guests stay in separate tile-roofed buildings spread across the lush, green grounds. I imagine that the views from each room must be quite unique and special. It was so enjoyable sitting and reading on the deck outside my room watching the nearby bamboo forest sway in the gentle wind while listening to the fascinating calls of many species of birds perched in the many species of trees. Extra 5 stars and muchas gracias to the very helpful and friendly staff whose efficiency really impressed me (the hotel was hosting a conference when I stayed there in event space not far from my room, so I could witness first hand how hard the hotel team was working).