Hotel in zona Cancha De Basque - Los Leones Rohrmoser Park, San Jose

Abbiamo soggiornato 1 e ultima notte del nostro viaggio. Hanno un parcheggio custodito se di noleggia auto. Camere spaziose, pulite e con tutti i comfort, frigorifero set di cortesia, doccia grande, asciugacapelli, asciugamani di qualità e bella vista dal 7 piano . Colazione super top! Dal dolce al salato alla frutta può soddisfare tutti i gusti. Abbiamo cenato in hotel . Cena squisita e personale super gentile e accogliente! Consigliato 100%

It was late July when I visited San José, the capital city of Costa Rica, from where you can easily get to see the country's cloud forest, volcanoes, and waterfalls owing to its central location. I didn't have any hesitation to choose Hotel Milán de San José. A double room was allocated for me. The climate was temperate during my 6-day stay; and there was no need to switch on the air conditioner or the ceiling fan. I had a peaceful sleep every night. The staff were courteous and helpful indeed. Though not everyone could speak fluent English, we managed to communicate well; and I had a pleasant rapport with them. Each morning, I delightfully woke up and looked ahead to enjoy a good traditional Costa Rican breakfast. It was indeed an enjoyable getaway in San José City; and Hotel Milán had complemented my vacation.

Il personale era molto amichevole! Liliana era la prima che incontrai all'aeroporto per guidarmi per la navetta all'hotel. Luis era il conducente che mi ha dato un vero buon benvenuto! Veramente buono di avere la navetta inclusa, buon personale e colazione disponibile.

We felt that for an upscale hostel, this place was on a whole, a great experience. My only suggestion is that the rooms need more ventilation. Our 4 person dorm room had a tiny window blocked by the beds. Putting a vent fan in the window would solve this issue. Otherwise, for what it is we loved our 2-night stay here. This was at the end of our 3 week trip and had been to many towns and places across the country, I'd say we met the most friends here and had the best time. The cafe could use more larger/common tables but we were able to meet people easily regardless. They have activities and events to encourage interaction as well as a bar and pizza oven. While these amenities are overpriced, they were convenient and similar to other hotel restaurants/cafes. We didn't feel the staff was pushy at all and if we just wanted to hang out in the cafe we weren't bothered and didn't feel forced to buy something. (and probably because of this, we usually did buy food or drinks) The location was good enough - we could walk to the central market / pedestrian mall in 10 minutes. It's walkable (during daytime) from the 7-10 bus station and the Tuasa bus to the airport. The co-working space we felt was a good value, and fantastic. High powered wifi can support video meetings and it's just across the street. Also somewhat social and a good environment to work. The staff and regular patrons were amazing and we felt that we had new friends as soon as we arrived. The place had a warm feeling that I can't quite describe, created by both the staff and the guests. We didn't want to leave.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Siamo stati preparati quando prenotamo questo hotel da recensioni esistenti da altri. Ciò che è successo è disappunto. La stanza della serie 2000 sul secondo piano sembra un vecchio appartamento, senza tovaglioli da doccia, bagno un po 'ancora vecchio ma funzionale, senza frigorifero e così via. Eravamo preparati per tutto ciò considerando il prezzo e la posizione. A tempo del letto, abbiamo trovato due bug sul letto ma li abbiamo spogliati. È l'atmosfera tropicale, cosa si aspetta! La mattina dopo il colazione, tuttavia, ho trovato un po' di più sul mio letto. Ho tirato fuori una delle mie carte di credito e ho ucciso alcuni. Quando ho tirato fuori la copertina del letto, più apparirono ...... Vedi il bug nel video. Ho chiamato il desk front che ha mandato un personale di servizio in camera per guardarlo. Il personale sembra sorpreso di vedere anche i bug. La signora del desk front era gentile e veloce a agire e ha cambiato la mia stanza in camera in 6000 serie e tutto bene con noi. Ho chiesto di parlare con il loro manager. Una volta, alla fine della pomeriggio, mi avvicinò alla riproduzione di Frondesk che andò in bagno per prendere il manager. Il manager si è presentato in un po’ e si è scusato leggermente, e ha cominciato a spingere indietro dicendo che il tempo tropicale è normale, i bug sono normali, e molti altri.Gli ho detto che la stanza è infestata troppo male e ha bisogno di una pulizia disastrosa per eliminare l’infestazione. Il manager poi ha continuato a spiegare la stessa cosa. Mi sento deluso. Per questo hotel, non lo consiglio finché non fanno un buon lavoro. O se ci piace, tuttavia, non esattamente, assicuratevi di chiedere la domanda giusta per evitare una stanza simile. Buona fortuna la prossima volta.