Hotel in zona Arte Sibo, San Jose

The hotel was suitable for a quick overnight stay before leaving for our final destination. The mattresses and pillows weren't very comfy and the rooms are not air conditioned. Additionally, the front desk is not 24/7 as advertised online from our experience as we arrived on a later flight -- they close at 10pm. We had emailed the hotel 12 days prior to departing Canada to let them know we would be arriving late. We received no response. The day we arrived, we got to the hotel around 10:45pm to find the front door locked, a call button and a paper saying to give a previously provided password or call the hotel through whatsapp. We did not receive a password, nor did we have any means of contacting the hotel as we did not have wifi or data/SIM card for central America at this time. Luckily, a staff member who was off at 10pm had happened to stay later for other reasons, not because we were a late arrival, and was able to get us inside and checked in. Once we checked in and got our wifi connected, we checked our email and had received all of the necessary information...the day we arrived...at 9:54pm...I wish this information had been provided a few days earlier so we could've avoided the stress of thinking we were locked out of our hotel ina new city late at night after a full day of travel.

Abbiamo soggiornato 1 e ultima notte del nostro viaggio. Hanno un parcheggio custodito se di noleggia auto. Camere spaziose, pulite e con tutti i comfort, frigorifero set di cortesia, doccia grande, asciugacapelli, asciugamani di qualità e bella vista dal 7 piano . Colazione super top! Dal dolce al salato alla frutta può soddisfare tutti i gusti. Abbiamo cenato in hotel . Cena squisita e personale super gentile e accogliente! Consigliato 100%

La nostra famiglia aveva un appartamento di 2 letti e 1 bagno, e c'era un grande spazio. Eravamo li' per circa una settimana e ci sentiamo molto a casa. Il colazione ogni mattina era assolutamente fantastico, e le omelete fresche erano deliziose. La sua posizione è fantastica, poiché molte aziende turistiche possono raccogliere da lì e molte opzioni alimentari veloci vicino. Il parco vicino è molto attivo e lo stadio di calcio nazionale è molto vicino. Il personale è assolutamente meraviglioso, così come Sergio era sorprendente, perché io avevo lasciato qualcosa di molto caro per me il mio ultimo giorno, e mi assicurava che sarebbe stato raggiunto a casa per me e seguito con la sua promessa. Tamara è stata un'ottima aiuto anche. Mi ha aiutato a prenotare un paio di tour e mi ha consigliato di vedere siti splendidi! esperienza complessiva 100/10 a Suites Cristina e io sarò certamente lì la prossima volta.

I really loved my stay at Posada el Quijote. It was my final night in Costa Rica before catching my flight back home and it was a brilliant place to relax and rest before the long journey. Fernando was really helpful and friendly, as was the other gentleman on reception in the evening. The pool has a brilliant view of San José, and being that bit higher up, there was a lovely breeze so it was a nice temperature for sunbathing. It was a 12 minute walk to a Fresh Market when I wanted to pop out for lunch and get supplies. The breakfast included had a range of options including gluten-free pancakes! There's a lovely dog called Perla on-site as well as seven cats. It felt like a nice homely place to stay. The pool could do with a little bit of TLC, as it needed a bit of fixing and cleaning in places, but it did the job for me as a final place to stay in Costa Rica.

Our stay was absolutely amazing! The amenities, the service, the price, the food, the views, entertainment, everything will make you feel like royalty! You are met in the lobby with a warm smile & greeting from Alexander Bell boy and checked -in by Margoth. In the lounge you are personally greeted by Ronald day serve and Miguel Angel(night serve) who were very personable. Breakfast was deliciously prepared by Gaudy the cook. Even the housekeeper makes the toilet tissue decorative. Ezequiel, the concierge, was very helpful and all of the staff seemed to never forget a face or name. I must say.. I really enjoyed my stay at the Sheraton.

Il personale era molto amichevole! Liliana era la prima che incontrai all'aeroporto per guidarmi per la navetta all'hotel. Luis era il conducente che mi ha dato un vero buon benvenuto! Veramente buono di avere la navetta inclusa, buon personale e colazione disponibile.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

Nice hotel and rooms very comfortable. The only issue is the huge traffic jam every morning to get out of the area.