Hotel Home2 Suites by Hilton a San José

Wonderful Hotel, From check in to check out everything was perfect. Heated pool was fun , so close to Great America ( $10.00 ) Lyft ride one way. Very clean. Nice Breakfast. Big Suites. Our Daughter left her purse and we got it back and everyone was so helpful. Will definitely stay again when we get back in town.

I would like to start by saying that I very seldom write reviews on properties. However, I’ve found that in my ten years of traveling for business, it is very helpful for others like me. I booked a stay for 12 nights at this location. Mainly due to proximity to the airport, downtown, and my new job. I’ve been traveling for work to and from the Bay Area, San Jose, for the last four years. It has become increasingly difficult to find a stay within a reasonable price range that is also clean and safe, without you having to “sell your soul” (leases, background checks, etc). When you own multiple properties you try to prevent having to lease anything else unless you’re okay the location full-time, all year. With that being said, I fly in once a month for work. My flight arrived around midnight, I was given a room that is located on the back of the building. All of the buildings are outside, it’s a long walk from the front lobby (main entrance). The main entrance locks after hours and you have to ring a bell for entrance. I was given a map, and with my three suitcases on a luggage cart, I’m waking outside at 12:30 am trying to find my room. It’s pitch black, no one in site, very creepy, and I can’t find the room. Also, the almost every sidewalk nearby has a climb instead of a rollaway for the cart so I just take the “extra long” route just to get my luggage in. I called the front desk to tell them I was lost, couldn’t find the room, and the nice lady offers to send security to help me. I declined bc by the time he arrived, I would have been standing in the dark for ten minutes. Upon entry into the room…their was a horrible odor. Most hotels with carpet, it’s just a given that it’s cleaned frequently or it wreaks of sn old musty odor. So, that’s what I got. A pissy, strong, odor it almost smelled as if a pet was in the room. And, then the odor was overpowered with carpet freshener. My eyes started to tear up from my allergens. I requested another room the next day. Same thing. Both rooms were on the first floor. This next room es actually inside of a building but it smelled worse. I came to terms with this being my reality for 12 nights. I drive to the nearest store, purchased cleaning supplies, swept the floor, mopped, wiped all of the dusty furniture down with Lysol products. Opened the windows to allow air in hopes of eliminating the odor. I finally showered and tried to get some rest before my Night Shift. I could not sleep. I slept two hours. The building is super noisy. You could hear the doors opening, closing in the rooms next to mine, shower running, etc. The couch and furniture was dirty, anything with cloth smelled bad. The doors, walls, has smudge and grime on them. Closet shelves and racks were full of dust. Mood and dust were in the bathroom vents in the ceiling. Anything this filthy just makes my sinuses act up and u can’t breathe the same air. I am extremely disappointed I paid $1700 for a 12- night stay here. Hilton has to do better! Th