Tenuta Decimo, Villa Dini & Borgo Mariano

SONO STATO IN QUESTA LOCATION AD AGOSTO 2023, LE INFORMAZIONI RICEVUTE TELEFONICAMENTE ALL'ATTO DELLA PRENOTAZIONE SONO STATE DIFFORMI DALLA REALTA', HANNO SPACCIATO UNA SUITE CHE HO PAGATO COME TALE PER UNA NORMALE CAMERO CON ACCESSO DIFFICOLTOSO E NON RISPONDENTE AGLI STANDARD MINIMI. IL LUOGO E' INCANTEVOLE MA LASCIATO UN PO' COSI' IN PISCINA POCHI USAVANO LA CUFFIA, MENTRE MI ERA STATO RACCOMANDATO DI PORTARLA PER ACCEDERVI, COSI COME HANNO PRETESO PAGAMENTO ANTICIPATO DEL 50% ALL'ATTO DELLA PRENOTAZIONE. LA COSA CHE MI HA LASCIATO VERAMENTE DI STUCCO E' STATA LA COLAZIONE PESSIMA CON UNA SIGNORA SGORBUTICA E SCOSTANTE, NON VOGLIO DIRE COSA PENSO, PURTROPPO SICILIANA COME ME CHE RISPONDEVA IN MODO SGARBATO ANCHE INNANZI AD EVIDENTI MANCHEVOLEZZE NELLA SALA COLAZIONE. FACCIO LA RECENSIONE SOLO CON L'AUSPICIO CHE POSSANO MIGLIORARE.

Arrived at Villa which we have stayed at in the past on several occasions (5 years ago being the last time). Booked our usual deluxe apartment on the 2nd floor which comes with a kitchen. After being shown to our room with no assistance with the luggage up the stairs in 32 degrees in heat, I then had to return to the reception building and ask where the kettle and cooking utensils were. I was told that you have to hire these at 5 euros per day! Even though we had booked an apartment with a kitchen. This wasn’t so back in 2018, had apparently came into in 2020 during the pandemic. There was no mention of this in the booking confirmation! The kettle included in the kitchen kit for hire, was a small Italian style coffee pot placed on the hob and no good of English coffee or tea, only espresso. We went out a purchased a travel kettle to cover our needs. The receptionist was very rude, flippant and couldn’t careless whether we stayed or not. Towards the end of the week, we received an email advising us of a flight cancellation and had to ask if we could stay another night, this was offered in another room at an outrageously high cost. We had to pack our bags, leave our room and then wait for the other room to become available. When I asked if we could leave our clothes in our room while the next room was being cleaned, we were told no, but you can put them In your car or down by the pool area and wait . I believe the place is under different ownership as the old staff were far more helpful. And if you do stay, take ear plugs as two dogs bark all night long making a peaceful night sleep impossible. Personally we aren’t ever going back to this resort, and I suggest you look around as there are far better, don’t be fooled by the photos, it’s a nice place but it has far too many flaws

Localisation et lieu de toute beauté avec une jolie piscine. Prestations plutôt standard… les chambres sont jolies (sdb trop petites). L’insonorisation est catastrophique, vous vivez en communauté sonore avec vos voisins. Le tout à un tarif excessif 235€/nuit. Nous n’y retournerons pas.

Hemos estado en Villa Dini 3 noches. Llegamos a las 16:00 y tuvimos que esperar una hora para entrar a la habitación porque todavía no estaba lista. Nos ofrecieron cenar en su restaurante (Borgo Mariano), donde nos atendieron bien pero la comida fue PESSIMA. Me pedí una pasta al pesto y me trajeron un plato de espaguetis pasadísimos e insípidos (me parece ironico que haya comido la peor pasta de mi vida en Italia), mi pareja pedió una carne, muy seca e incomible. La broma nos costó 60€. En general la Villa es bonita pero el sevicio está muy por debajo del precio que pagamos. El desayuno es escaso y de mala calidad (el pan estaba seco, la comida llena de avispas y no se podía desayunar tranquilamente). La piscina es muy bonita pero no hay vigilante y siempre hay niños con flotadores dentro jugando y gritando, si tu idea es ir a la piscina a relajarte, olvidate de ello. Además, no tienen ni la cortesía de darte toalla para la piscina, si la necesitas tienes que alquilarla. Estuvimos dos dias sin agua caliente en la habitación pero viendo la calidad del servicio decidimos ni siquiera perder el tiempo en reclamarlo. Nos equivocamos con la hora del check out (error nuestro), pero habiendo entrado a las 17:00 no nos pareció raro que el check out fuese a las 12:00 como pensabamos. Nos escribieron por whatsap y enseguida empaquetamos todo para irnos. Evidentemente le pedimos disculpas a la recepcionista por nuestro error. La señora nos echó la bronca y estubo replicando todo el rato mientras intentabamos explicar que había sido un error y haniendomos disculpado varias veces. Nos sorprendió muy ingratamente su mala educación y actitud antipática teniendo en cuenta que es alguien que trabaja de cara al público. En resumen, el servicio es mucho peor que en cualquier hostel barato en el que me haya quedado jamás, el lugar es bonito pero francamente, no merece la pena. No volvería.