Layne Hotel

Quiet, clean, respectful staff. The cutest!

Great front desk experience, safe hotel/secure entrance, very, I had my window cracked open and it wasn’t noisy outside which was nice. I’ll stay here next time I’m in SF.

This is a really cool old hotel (built in 1912). If you are looking for a modern five star hotel (with all the amenities), it is probably not for you. But, if you enjoy staying in a building that is on the historic register, you will really like this place. The elevator is vintage - but for me that was part of the charm. It isn't fancy - but the room was very clean, the bed was comfortable. The TV and Internet both worked fine. What really made it for me was the staff. Day or night you are greeted by one of the managers who quickly get to know and recognize you. I felt very safe in the hotel. The neighbourhood is kind of typical for San Francisco once you get away from the main tourist area. You may see colourful people on the street. There is a great little Mexican restaurant across the street. I'd definitely stay here again.

I bought a cheap hotel in SF on the fly, almost abandoned my deposite when I realized where it actually was located and started walking there. If you’re traveling without kids and feel confident in sketchy areas this place is perfect. Room was clean. Man at the front desk was respectful, helpful and very self aware of the neighborhood they’re located in. Tenderloin is a hard pill to swallow, but again, if you’re looking for a very inexpensive, clean room, very close to BART stops (Powell & Civic Ctr) than this place is just fine. 4 out of 5

It was a gated hotel which made me feel very safe. I loved the vintage historic vibe. Clean and simple. The staff were very friendly.

This is my first time to experience a terrible customer service in my whole life. The front desk personnel was so rude, not patient, grumpy, cranky. He did not instruct in a good way all that is to be instructed to all the customers and if you don't get it the first time he will get pissed and mad. He even scolded me for not following instructions and I think any customer does not deserve that. Also, there door and elevator are very old and is not user friendly and he blamed me that the elevator is not working after I used this for the first time. I told him why he was so rude and asked for a manager to talk but he said he is the manager and I asked for a supervisor that is higher than him but he did not answer. I told him I will give a feedback to ******* about this since you sent me an email for a survey and he said he does not care. It was very traumatic experience for me and I am not sure why you keep them in your list of hotels for tourists. I am not sure if all the staff are that but the front desk was very rude. I am afraid they will charge me the $250 deposit fee for accusing me that I broke the elevator. If possible please black list this hotel in your list as I don't want this to happen to anyone else again. Please escalate this case.

Its a nice family run hotel but they hit your card for $250 and you're screwed until they reverse it... Most people staying at budget hotels don't have that extra money for a few days However it's one of the nicer budget hotels but that's Unreasonable, so be aware they charge and reverse $250 for 1 night

When I read other reviews I was concerned about the location because homeless can be a wild card in these situations. But the area was well monitored by police. Now for the service, they were absolute sweethearts, they told me where I should go to walk around and asked me to be safe. I had to leave late at night and since you have to be buzzed on I asked how it was going to work and they explained it was fine that someone will be up to let me in, but as I left they expressed their concern about where I was parked and even told me that the parking lots usually close after 11. (I didn't know that and was very thankful for that) When I got back they definitely were up and buzzed me in with no problem. The hotel is charming, I got a one bed and it was exactly what I needed nothing fancy but it came with bed tv closet and a sink-all very clean and tidy (oh and they have a shared bathroom in the hallway). These people taking care of the hotel were very nice and caring. There is a $250 deposit but truly if you just need a place to rest, perfectly fine to use this place.

The advertisement for this property was misleading. It's hard to learn from the advertisement that a toilet and shower are in separate chambers, which makes it extremely inconvenient. In addition, it is located in one of the worst parts of town, that does not look safe.