Hotel Majestic Review - google Had the worst experience staying at Hotel Majestic hotel during our 3-night-stay in SF. I strongly advise anyone reading this to look for other hotels. This one has the worst customer service, rooms, and facilities. My partner and I had a traumatic experience being locked inside the bathroom of our hotel room without our phones. I had to scream for help from the fourth floor to passerbys in the street—thank god one person saw us and went to the front desk to tell them let us out. The manager and one staff member came to our room to open our bathroom door. Instead of being apologetic, the manager was gaslighting us, telling us that the bathroom door had a simple push-knob feature. My partner and I were both dumbfounded because he was making us look stupid. We did everything to get out and my partner almost attempted to break the door if it weren’t for me screaming for help. We told the manager to try it for himself and see if he can get out. Guess what? He couldn’t and had to knock on the door for the other staff to let him out! The manager moved us to a smaller room which extremely annoyed us. They left us a bottle of wine which I assumed was their way of apologizing. We already prepaid for the three nights via Booking—very regrettable. When we checked out, I asked the front desk to request for some sort of refund to cover for the major inconvenience and traumatic experience we had during our stay since clearly the wine they sent barely covered that. The staff assured us that they will take care of us, contact Booking regarding our payment, and call us within 1-2 days. No call was made. After a week, I followed-up before posting this review. The staff who picked up the call said they guarantee that they will follow-up and give us a call within the day. Again and unsurprisingly, no call was made, hence this post Worst customer service, unsafe rooms, and not the mention, the extremely slow elevator. Save yourself from the trauma and inconvenience and do not book your stay at Hotel Majestic.
Molto buono
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