Casa Azabache

The hotel itself was lovely, such a nice place, and the staff were exceptionally helpful, sending us links to things to do and advice which was really appreciated. The rooms were quite compact but very clean and well laid out. We had access to a fridge and kitchen area, which was also helpful. The location of the hotel was a short walk from the centre and made it easy for us to get to and from the pick-up points for trips, and when going for food and drinks. The only reason I have not rated this as excellent is due to lack of sleep. I'm personally quite a light sleeper so I really struggled to sleep here. The rooms, although absolutely lovely, are very close together and quite thin walls, so you could hear everything. The hotel has a no loud noises policy from 10pm - 10am but there was still a fair amount of general noise from other guests (one morning I was woken up at about 7am by an American speaking on her phone, in her room). I'd certainly love to stay here again but would have to bring earplugs!

I booked two types of rooms. 1. Deluxe room, #1 . Fair enough for the price. I requested to stay in this room but it was not possible 2. The second room I booked was shared bathroom, room #7. The worst room ever, dark, cold, next to the kitchen and reception. There is no way yo sleep , you can hear everything from everywhere. I recorded the noises from the upper level room. At 10:30pm, I addressed this to the receptionist who tired to help me. The receptionist looked afraid to call the general manger but he did it and this “gentleman”requested to speak with me . He is the rudeness, unprofessional person . His lack of empathy and cruel behavior is beyond normal. He knows the room is not adequate for any guest, he kept cutting me off, misleading the conversation by saying that I was shouting . I was so disappointed on my pajamas , cold , on my holidays , at the reception. Afterwards, he implied I got a special price for the room. That’s NOT accurate. I paid the full price . Therefore, at 23:00 pm , having 6 more days to go , he requested me to leave Casa Azabache. I told him that I was alone and I did not have where to go . He didn’t care. He said he was going to help me to book something for me , but he lied . I had to check on internet and booked a place to stay for the night. I overheard his conversation with the receptionist stating “ let her go, I will not give anything for free “ I was just asking to stay for the night while I figure it out where to go and get full refund for that night and the upcoming days . He returned me the money but still it is a matter of principle when you offer a room , full price, that it is impossible to sleep. He was even demanding for me to wear earplugs . Whoever decide to book here be careful with room 7 and with the manners of the General Manager / Owner , Jaime Jurio.

Chambre très grande avec bons lits et coussins . La.salle de bain un peu ridulentaire et très petite , et manque d'intimité pour les salles.de bains dont le vasistas donne sur la réception et salle commune . Manque de luminosité également dans la chambre obligeant à allumer la lumière quasiment en permanence. Il y faisait aussi très froid à notre arrivée dedans . Sinon merci beaucoup pour le early check in de 8h du math qui nous a permis de nous doucher après 12 h de bus et une arrivée de ce dernier 2h en avance sur l'heure prévue . Personnel de jour et de nuit sympathique. Hotel bien placé, on fait tout à pied . Le rapport qualité prix est bon