Hotel Cielo y Selva, San Cristóbal de las Casas

We stayed for 2 nights, used the restaurant and purchased 2 tours thru the reception. Very clean, friendly and accommodating staff. Daniel, the day shift receptionist is a friendly, helpful and willing to go out of his way to help with and issue that we needed help with (sites/tours/food/laundry). The adjacent restaurant has great food and staff. I wish we could stay longer but I am certain to be back to this place. I would not hesitate to recommend this establishment nor to stay again. Thank you!

Pros: Comfortable beds, attentive staff (though non-English speaking), on the 3rd floor there is a terrace overlooking the center of San Cristobal (but you can't imagine, how cold are there after sunset). The hotel has a Christmas spirit, was decorated with a REAL Christmas tree, inner yard was decorated with twinkling garlands lights and pinatas - it was nice. Cons: Barely functioning and constantly disappearing internet connection, all rooms in the hotel are without windows (some rooms has small window to inner yard, but not outside the hotel), claustrophobic room, there were no space at all. The room's door was full of holes and gaps - anyone can watch through these gaps to outside or inside (depends on a watcher's position - picture attached). There were no heater inside the room, so you can imagine how cold at night (considering door with gaps). Very poor and dim lighting in the room, we were missing better lightning. If you want to take hot shower, you must wait for 10-15 minutes until hot water will come. As there were no ventilation inside the room (also no windows), after using the shower everything inside the room becomes wet and humid. Breakfast was a joke: water, tea, coffee, juice, yoghurt, sliced ​​papaya, square toast and jam. You won't find there any cheese or ham (what is basic breakfast ingredients) or any other more serious food. The most funny, shocking and ridiculous moment: hotel is heating water for tea or coffee... in the microwave !!! I haven't seen anything similar before in my life!!! In the microwave, water never gets boiled and you are forced to drink only warm tea or coffee. Absurd comedy without any additional comment. All tours offered by the hotel were 100 pesos more expensive than you can get in the city center. The location of the hotel is not brilliant and well located: walk to the central square takes about 10-15 minutes. There are many accommodation options in much closer and nicer locations in San Cristobal.

Un viaje con mi mamá y sus habitaciones 10/10 me gusta mucho el detalle del desayuno mas cuando uno sale de tour es un respiro saber que llevas algo porque son largos es un gran detalle y adicional siempre atentos a nuestros tour incluso nos prestaron un paraguas para la lluvia un súper detalle gracias

nos gustó mucho el hotel, muy bonito y a buen precio, además de muy bien ubicado, el servicio de desayuno incluido está muy bueno