Hotel in zona Disney's Cabin, San Carlos De Bariloche

To provide some background about myself, I have backpacked in the likes of Vietnam, Peru, Cambodia etc. I am not some primadonna and can totally accept basic/rustic accommodations. We booked the suite at Selina which is the best room they have and was not cheap at near two hundred per night. Website makes it appear that this is some cute and trendy design hotel. Really this is a vintage hotel which must have been purchased and cleaned up a little bit, it appears nice in the photos because of the modern furniture but the furniture itself is rickety and falling apart at the seams. The top of the coffee table was not attached and the bench in the bedroom area would have collapsed if a child sat on it. My first impression was, they tried but did not succeed. I felt some sympathy for them in the beginning. But it only went downhill from there. When you arrive you will find that the room is without a telephone, a television, water, coffee maker, and the toiletries are in flimsy packets which they do not replace every day because they do not clean the room while you are there. The Wi-Fi is spotty at best. The hairdryer was broken when I arrived, and it took them over a day to fix it. For most people this isn’t an issue but I have 20 inch long hair that is thick and cannot wash it without a blow dryer. I had more or less beg the staff to fix it in order to get it done. There is no air-conditioning. The hotel is staffed mainly by young hipsters who seem to have no training in hospitality, and some of them lacked even basic courtesy and had a bad attitude in most interactions. Above and beyond all of these misgivings, the one issue that I absolutely could not forgive as a fact that there was no running water in our suite. When I needed to shower I had to sit in the tub underneath a trickle of water coming out of the faucet, attempting to bathe myself whilst basically sitting in my own filthy water freezing and struggling to wash myself. When we informed the reception staff of this issue, their explanation was that this was a known issue which was common in the suites. I am of the opinion that running water is a basic necessity and human need that any hotel room should offer whether it is a hostel or not. However, this was advertised as a suite, a private room, as such I would not anticipate having to use shared showering facilities (which we were forced to) or pay the price that we did for the suite. This is definitely 100% a hostel/backpacker place, with absolutely no services. In my opinion they should not even offer private rooms. The private rooms are clearly an afterthought and they don’t even have the infrastructure to support them. If you are expecting anything even slightly nicer than a backpack or type hostel stay elsewhere. We checked out after only one night.

Fine for a one-night stay. We were on our way to Chile via the lakes between the two countries. The breakfast buffet was good and they had caffein-free powdered coffee. Good scrambled eggs. We had fish the night below. It tasted ok but was a bit over-cooked. Not easy to fix fish for larger groups. I suggest offering other dishes to serve to groups. Be aware there is no salt and pepper on the tables, as is common in Argentina - you can ask for it though. The bed was comfortable. There are no USB ports in the rooms. This is an older hotel. The staff were professional and efficient. Be aware that Argentinan cities can change a tourist tax - Bariloche is one of those cities. There are not many hotels in this area.

I believe I was charged the VAT tax and I should not have been because I am not a citizen of Argentina and I paid with a foreign credit card. When I went to check out with Facudo Lopez, he said I had charged a cappuccino and breakfast to my room. I explained I did not have a cappuccino or breakfast. He shrugged his shoulders then removed a receipt from a piece of paper. I thought this was odd and asked to see the receipt. The receipt had my last name hand written on it but the signature was nowhere near mine. No one walking off the street and no hotel guest would know my last name and room number but Facudo Lopez would know that information. I believe Facudo Lopez was trying to charge me the expense and pocket the money for himself. Facudo Lopez proceeded to ask me questions about my travels for several more minutes, which I thought was odd. After leaving the hotel I realized I was never given a closing statement for my stay. I returned later that day and asked Facudo Lopez for a closing statement. He refused to provide me with a closing statement, I then asked to speak to a manager and Facudo Lopez said he was the manager. I returned to the hotel at around 8pm and talked to a different man at the front desk. I asked for a print out of my closing statement and he said no problem. He then typed at his computer and looked at the computer screen for a minute, he then looked around his desk, then got up and left his desk without saying a word. A few minutes later he returned to his desk and helped two customers that were standing behind me in line. After finishing helping those customers he turns to me and says he can not print out the closing statement for me. I ask him if I can look at his computer screen and he says I am not allowed to look at his computer screen. I then ask to speak to a manager and he says he is the manager. The following two days a called the hotel and asked to speak to the hotel manager. The person who answered the phone said his name was Luciano and refused to provide me with his last name, he refused to let me talk to the hotel manager and he refused to give me the name of the hotel manager on the two different days that I called the hotel. I stayed at Alma Del Lago on the nights of Feb 26 and 27 and was in room 1010. I believe I was overcharged and the front desk staff has pocketed the extra funds which is why they are refusing to give me a closing statement and refusing to let me talk to the hotel manager. Because several of the front desk staff have prevented me from talking to the hotel manager, I believe the front desk is full of crooks and scam artists who are stealing from unsuspecting hotel guests. I do not recommend staying at the Alma Del Lago Suites & Spa.

Uno dei peggiori hotel in cui sono rimasto; e negli ultimi 50 anni ho speso 1/3 di ogni anno in hotel, sia che sia un business o un piacere. Da parte positiva posso solo dire che è ben situato, vicino al lago e al personale, se giovane e piuttosto inesperto, è bello. Iniziammo in una stanza standard che era orribile: un piccolo balcone senza vista, pieno di vernici in tutto il luogo, umidità nel bagno, apparecchio economico e mobili vecchi, ecc. Così ci siamo trasferiti in una suite junior. Almeno c'era una vista, ma non solo tutto sembrava molto vecchio (sì, l'hotel si chiama Design Suites, ma nel stile degli anni '70 senza mantenimento ...) ma per la prima volta nella mia vita ho visto questa suite ”fornita” con: - nessun airconditioner (è stato negli anni '30 durante il nostro soggiorno - nessun tessuto - nessun tovagliolo facciale - nessun specchio raso - un bollitore, ma nessun sacchetto di caffè (e solo 2 sacchetti di tè!!) - solo 2 colli elettrici con adattatori internazionali - 2 sedie a mano con coperchio di plastica arrotolato - cortine non Chiudere correttamente - se fossero stati forniti 2 vestiti, entrambi erano di dimensioni minori e noi eravamo due adulti - la toletta non funzionava correttamente Spazio pubblico nell'edificio che stavamo rimasti erano pieghevole: guardate le foto che ho preso dall'ascensore alla stanza! E per mettere una ciliegia molto acida sul torto, al colazione che era incluso nel nostro tariffa, siamo stati prelevati per uova cotte e espresso!!! Abbiamo soggiornato vicino a 10 hotel in Argentina e questo è davvero la prima volta. Mi chiedo se il direttore generale di questo posto sia a 100000 miglia da qui.

Frequento o Llao Llao há duas décadas. É um hotel de localização privilegiada e arquitetura maravilhosa o que faz dele uma experiência, no entanto, algumas medidas tomadas pela administração, não condizem com o padrão do hotel, além da falta de cuidado com a gastronomia nos restaurantes estar cada dia pior. A questão da gastronomia exige uma reformulação dos restaurantes, para voltar a oferecer aos hóspedes algo no padrão do hotel, como no passado já houve com o Los Cesares, restaurante gourmet. Hoje a melhor solução é sair do hotel para jantar nos bons Il Gabbiano e La Masia. Em relação aos cortes de custos, duas coisas me chamaram a atenção negativamente, a primeira, a diminuição dos itens disponíveis do café da manhã, que continua muito bom, mas muito abaixo do que foi em passado recente, creio que deva ter sido pós pandemia que as mudanças devem ter ocorrido. A outra questão que acho absurda é a supressão do serviço de turndown(preparação noturna dos quartos) para algumas categorias de quartos, criando uma distinção no serviço dentro do mesmo hotel, que não deveria existir. Outro ponto importante é o hotel ter pelo menos alguns taxis disponíveis para que os hospedes sem carro possam se deslocar com mais facilidade. Espero que o hotel entenda que são questões faceis de serem resolvidas, pois o mais importante que sao boas instalaçoes em um local paradisíaco e uma ótima equipe, o hotel já possui, voltem a ser como antes e a magia do local será muito maior e os pequenos detalhes deixarão os hospedes muito mais satisfeitos e com mais vontade de voltar.