DoubleTree by Hilton San Francisco South Airport Blvd

Lobby reception staff was poor. I arrived mid afternoon with two very heavy bags. To enter the lobby, you must climb up steps or use a very long extended ramp, which would be challenging for many travelers with disabilities . I requested help at the reception desk to bring my bags into the lobby and in a nasty and unhelpful manner was told to use the ramp. For a second time I requested help and finally, after a long wait, they sent someone to help me with the bags, but they never improved their attitude. When I got to the room, I discovered that it was barely adequate and  certainly not up to the standard I expected for the price. There is no value for money in this hotel. There was no toothbrush or toothpaste. The hardware around the shower door was in poor condition. I had to walk across the busy highway to a gas station  convenience store to buy enough bottled water to get me through the night and morning.  I would definitely never recommend this hotel to anyone and regretted that I didn’t stay across the street.

Although our stay was short (overnight layover), it was amazing. Shuttle pickup was provided to and from the airport helping us avoid expensive Uber rides and a clear schedule was displayed at the front desk. The front desk staff greeted us warmly and provided us with 2 warm chocolate cookies upon entry which was lovely and so appreciated since we were hungry after long flights. The room was clean and spacious, and there was a 24/hr accessible drink and snack store downstairs. Additionally there was a lovely restaurant and bar in the hotel. We arrived too late to be able to enjoy the menu but we were able to enjoy some refreshing drinks before ending the night. The hotel is only 6 min away from the airport which is an additional plus. I would definitely book here again.

No bottled water. Breakfast is charged $25 per person

Is a wonderful wonder traveling experiment?

Nice room close to Costco n free ways need more restaurants though

Very good!