Hotel in zona Sombrilla Plaza, San Antonio

If I could give place a 0 rating I DEFINITELY would do so. 1. You can't tell who's working versus who's staying there as the employees are wearing street clothes and no name tags. 2. Hannah at the front desk was TERRIBLE and I'll leave it right there! 3. If I didn't see a cleaning crew, I'd NEVER know they existed. We were there 4 days and 3 nights without our room being cleaned even after requesting to have it done with members at the front desk. 4. The first night our room 402 had NO HOT WATER. As ridiculous as it was, I had to ask to be moved to a room with hot water. Needless to say, our family had to repack and move to our new room 446. Front desk HANNAH told me that maintenance was working on it, however at 30 minutes of waiting for her return call, I was advised thay she'd left for the day. VERY UNPROFESSIONAL! 5. We had to get our own towels from the front desk, we'd run out of toilet paper, Kleenex, soap, shampoo & conditioner, was forced to have a build up of trash throughout our stay in out the extremely lackluster cleaning team. 6. We felt like we were roughing it in the wilderness and staying in wilderness would have a heck of lot better for FAR LESS than it cost to stay here. 7. It was so bad that I'd left voice-mails for BOTH the Assistant General Manager/Rosalyn and General Manager Christian to share my disdain. 8. AfternHannah yeld at me for asking to speak to either of them, she said they weren't on property and to call back at 10a the next day. Id refised to wait. She'd placed on hold for 25 minutes then hung up on me. PATHETIC!!!!! Lastly, pets are allowed in the pool area, BUT smoking isn't eventhough there is a trashcan stating to please place ashes and buts in here. WOW! My husband has emphatically advised me to NEVER book this hotel again, and thay goes without say. I would recommend this place to an enemy let alone family or friends. I'm anxiously awaiting Rosalyn and Christian's response to my voice-mail. I'll write an update to this review.

When we checked in, the first room we were given smelled overwhelmingly of mold. We were moved to a new room, which was not quite as bad, but was still clammy (carpet and other things were damp to the touch) and moldy, but by the second day, we couldn't take it any more. We asked to move to a different room, but were shown two other rooms that were just as bad. The whole hotel has problems--it smells of mold and damp, and it seems they have tried to reduce that by some type of cleanser which just adds a chemical smell to the mix. Part of the problem is the modern style of not allowing any windows to be opened, which means that you can't just air out the rooms. I'm guessing maybe they had a flood on the roof that got into their insulation? In any case, if you have any mold allergies at all this place is nasty. In any case, we had planned to stay a week but checked out after two days and went to a ”real” hotel down the road.

La catena Marriott è da sempre garanzia di servizio e qualità. Altamente raccomandato

Grande hotel per il prezzo. Tutto quello che ci serviva e in una grande posizione che era vicino a molti ristoranti. Il colazione non era nemmeno così male. L'unica cosa che non mi importava molto era il letto e le mutandine. Il letto era molto forte e le mutandine erano molto morbide, eccetto che fosse una grande esperienza e sarebbe certamente rimasto lì.

We booked a suite for 4 adults from March 21-24, 2024, as we had plans to do something different each day while in San Antonio. When we arrived, we noticed that there were no security cameras on the property and there was what appeared to be a homeless person walking through the parking lot. We asked the front desk about security, and we were told that they have security that roams the property at night which made us feel better. Our 3rd floor room faced the roof of the pool house in the courtyard which ****** big time. The room itself was cute and as described on their website. The pull-out sofa was very uncomfortable and only came with a mattress cover, top sheet, fleece blanket and one pillow, our bathroom only had 2 bath towels, but we had no issues getting extra towels, pillows and a bottom sheet. The website says there is a manager's special but there was no manager's special, we were advised that it is only on Wednesdays. Two of our group smoke so we spent time out in the parking lot with them. Night one there was a person with a flashlight walking the length of the parking lot at the closed business beside our hotel, they were not security, but they kept walking, so we didn't think anything of it. On the morning of the 23rd two people from our room went out around 6:30am just as 4 police cars were pulling into the lot. We found out that around 4:30am a guest heard noises from the parking lot and saw 3 people running in and around cars so they hit the horn on their car remote and the 3 people/kids ran to the next lot (were the person the previous night with the flashlight was) and they jumped into a silver SUV and took off. Our vehicle along with at least 7 other vehicles had windows smashed out and things rifled through and stolen. One vehicle had 2 windows smashed out and some of their belongings were thrown on the ground. We had no bags or anything in our vehicle, they went through the glove box, center consol, and even lifted the rear seats and stole the battery booster that was not visible. There was more glass in the lot but no vehicles, so we assume some of the people with damaged vehicles had already left. One police officer told us that this is a very bad end of town, as there are apartments and a lot of homeless people in the area. We talked to the front desk, and they said that there are signs everywhere saying that they are not responsible for anything stolen or damaged in the lot and that we are in ”inner city, and these things happen” no empathy like it is an everyday occurrence. The break-ins were the talk of the lobby and none of us talking saw any of these ”not responsible blah blah blah” signs. At some point the security guard showed up outside and we asked him where he was when all of this happened. The security guard told us that he is relieving the other guard, and they only patrol every hour. We went back to the front desk asking about the security and they told us that security checks the park

Love this hotel. Beautiful grounds. Well appointed rooms. Awesome staff. And very competitive rates. Special shout out to Barista Yolanda who can always be found with a smile and a willingness to aid in the coffee window next to Bolos. Pool, spa and sauna are amazing as well!

去牙科中心很方便，我住一樓，可以打開門直接到停車場，非常方便，酒店的運動設施也不錯，有健身房和游泳池。前台的服務也很好