Holiday Inn Express San Antonio East - I-10

IF YOU SAY BREAKFAST IS GOING TO BE OVER AT 9:30, YOU SHOULD HAVE HOT FOOD OUT UNTIL THEN! THEY STOPPED REFIIING AT 9AM!! YOU SHOULD DO BETTERT! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Do not I repeat do not stay here! They don't give extra towels, extra blanket and no sofa bed. Firdge not working inside the room. Ice machine rusty. Bathroon so filthy. Toilet has some poop stains. I mean I can go on and on! Vivian is the name of the lady who was in the receptionist y the way!

Pros: Fairly new hotel. Cons: Front desk clerk upon check in was not friendly or she was having a bad day. I was given a room on the first floor. She seemed to get annoyed when I asked her for a room on the top floor. She had one but after her responses to me and facial expressions I told her to disregard my request. This hotel was new but I saw a lot of issues. The walls and floor were paper thin. The guests above us must of had horses in their room because we could hear every STEP and the room vibrated with every step. The bath tub was damaged with holes so the drainage wasn’t good. There was an odor in the bathroom with a smell of a wet moldy towel. The hallway was never cleaned during our 3 night stay. When we check in there was debris and M & M’s strewn in the hallway and still there when we checked out. Breakfast was fair but the kitchen staff did not manage keeping the eating area clean while guest were eating. We had to clean our table before sitting down. The window shades weren’t wide enough to meet the sides of the windows so LOTS of sun shined through at sun up ( no sleeping in at this hotel. The Hilton brand is my choice……… but, since the hotel was new (according to the website) I wanted to give it a try. NEVER AGAIN. Back to Hilton I go. The customer service needs to be improved at this property.

Nice and new hotel. Best part of our stay was the staff. They were all very accommodating and friendly. The young man that checked us in late in the evening was very helpful. Housekeeping was always friendly when we saw them around the building. However, the gem was Nora at the front desk in the mornings. She was always eager to help us with anything we needed - extra towels, questions, or buying snacks. The hotel itself was in good shape but you could tell that some things were rushed through to open. Small things like paint platter on the room doors or the extra security locks not extending. Very minor things, nothing that affected our stay. Breakfast had lots of options - eggs, sausage, an automatic pancake machine that my daughter thought was cool, cinnamon rolls, toast, bagels, muffins, fresh fruit, yogurt, juice, milk, and coffee. Definitely enough food for us to fill up on before we set out for the day. Overall, a good stay that was made better by the friendly and helpful staff.