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Leggi le recensioni degli ospiti sugli hotel di San Antonio

Inn on the Riverwalk
4.6/579 Recensioni
San Antonio City Center
We had our family get together, so having individual rooms away from the main house was perfect. The owners communicated well and a very helpful and friendly. Location was prefect for easy access to the riverwalk, but away from the busy/noisy area. Walking distance to most activities (.5 mile). Rooms were clean, bed was super comfortable, and nice clean bedding. Breakfast was freshly made and delicious (French toast was extra yummy). The only downside for us was the A/C was a little loud when it kicked on, and the street sweeper came through the street picking up and leaf blowing for a couple of hours after midnight (right outside our room). Overall, a great stay and definitely recommend for a B&B experience!
Pulse Pnt Stes at Fort Sam Hou
3.5/5106 Recensioni
SureStay Plus by Best Western in San Antonio from July 28 to August 4, 2023 This place is in desperate need of remodeling and new furniture. It fit our needs for the most part because we only needed a place for our family of 6 to sleep when we were not visiting and sightseeing with family who live in San Antonio. During our stay, the ownership changed, which is a good sign. The owner I interacted with for the first part of the week did not seem like he should be in the hospitality business. Maybe that is why he sold. POSITIVES: +The suite was spacious. We had two queen beds, a pullout sofa, and a kitchenette with a large refrigerator. +The price was inexpensive. We paid $74 per night through our vacation club. +The stairs were carpeted and part of the hotel instead of stairwells. (I normally use the stairs in hotels in order to get exercise, but in this case, I also used the stairs because the elevator was filthy and the walls were scratched up.) +It was only 10 minutes from downtown San Antonio and 30 minutes from Sea World. +The dryer worked (but not the washer). +The building is lovely on the outside. +The beds and pillows were comfortable. NEGATIVES: -The glass doors in the back were full of fingerprints when we got there and were not washed during the week we were there. -Broken glass was in the back parking lot and not cleaned up even after letting the owner (Scott?) know about the problem. -The sink and bathtub plugs were gone, and when I asked to have one for the tub (my autistic son will only take baths, not showers), the owner told me he didn’t have them. People would overflow the sink and tubs, so he took them out. -Although there used to be towel bars in the bathroom, they were gone. Only repaired holes were where the towel racks were. I asked for some to be installed as soon as we saw the bathroom, but Scott clearly was “checked out.” (I did not know then that he had sold the hotel.) - provided housekeeping on Wednesday and Friday, but we arrived on a Friday and left the following Friday, so really, it was only provided one day. When I asked that the rooms be vacuumed on Monday, Scott told me I could borrow a vacuum. -They locked the breakfast room after breakfast even though it was a decent gathering place to sit in if one wanted to visit or needed to get work done and the room was not quiet. -The business center was a storage room, not a business center. -The washing machine did not work (but the dryer did). E-Z wash was closer but didn’t take credit cards. Rapido Wash was about 6 minutes away, was very clean, took credit cards, and had helpful attendants. -The wood furniture was scratched, and the fabric on the couch was stained. (Someone posted accurate photos of the stained furniture. -The property had a lot of weeds that needed to be pulled and a lot of garbage (in addition to the shattered glass in the parking lot) that needed to be picked up.
Holiday Inn San Antonio-Riverwalk
4/5105 Recensioni
San Antonio City Center
La posizione è molto buona, nel centro della città, vicino al fiume, è la vista del fiume.La stanza è molto grande, pulita e pulita, l'installazione di servizio dell'hotel è anche buona, la sensazione generale è ancora molto buona
JW Marriott San Antonio Hill Country Resort & Spa
4.2/598 Recensioni
GEM Annual Conference at the JW Marriott San Antonio Hill Country Resort and Spa. What an incredible experience! I have traveled to many cities and conventions over the last 50 years, and I have never experienced such a fantastic facility, more gracious staff, and better overall experience. There were many families there enjoying the many amenities, such as the water park, and there were multiple conferences at the facility. So it is a great place for families and also a wonderful location for a major conference. It is away from the city so the overall environment is a great place for relaxation!
Courtyard San Antonio SeaWorld®/Lackland
4.1/5100 Recensioni
Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.
Hilton San Antonio Hill Country
4.1/5107 Recensioni
Se avessero avuto servizio in camera sarebbe stato perfetto. Il mio 4 anni amava i bambini e le piscine regolari. Il colazione era buono e le gabbie sotto 5 mangiavano gratis. La selezione di cibo e birra del ristorante Spur erano anche grandi e i prezzi erano decenti. Grande posizione per il mondo del mare.

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