Hotel Aimarawa

We had booked one night for 8 people. We were arriving in our own vessel (a catamaran) and they failed to tell us before arriving that if the tide was high the could not pick us from the catamaran. At the time we arrived, and we were close to their location they said that they could not pick up us and we should find a way to get there by car. The nearest port where we could dock our catamaran was one hour away of sailing in choppy and dangerous waters plus an hour by car to get to their place (if we found any transportation close to that dock and at night). While we were all waiting in the catamaran and the tide was getting worse I must have called them at least 10 times to figure out if they could help us find another boat from the area as we were not seeing any close by. They continued hanging up on me and saying "So sorry, its not our problem". As the afternoon was falling and the ties getting more dangerous we needed to find a place to moore for the night. The hotel then charges me the full amount and sends me an email saying that we were a no-show. The full amount was USD 1,300 for one night. I started calling them again to reason with them to reach an agreement because they failed to provide a service and they continued hanging up on me. Could never speak to a manager and was never able to get passed the person who attends probably at the desk. This hotel is advertised as luxury in the region, yet their customer service is absolutely awful. We lost USD 1,300 and had an awful and dangerous time in the water.

Lugar muy bonito, pero la comida y la capacitación a los meseros es terrible. No tienen idea de los nombres de la carta que ellos mismos ofrecen. El desayuno que uno esperaría que fuera muy bueno por la región es recalentado, arepas de huevo recalentadas, tacos mexicanos sin gracia ni sabor, la actitud de los meseros es buena pero deberían capacitarlos, no tienen idea de nada.

Es un paraíso espectacular! El alojamiento es bastante cómodo, la comida deliciosa y el servicio excelente Solo vi una oportunidad de mejora que es la musica en las carpas. Resulta que hay musica en una playa contigua y además hay música del hotel, entonces deben prohibir poner musica en cada una de las cabañas que dan hacia el mar ya que se pierde totalmente la calma