Hotel in zona Island House Museum, San Andrés Island

La nostra esperienza ha iniziato al check-in. Molto inamici e abbiamo aspettato ... e abbiamo aspettato la nostra stanza. Infine, è stata data una stanza con un odore chimico molto forte, condizionatore d'aria che non funzionava e anzi che stava scalpando tutto. Inoltre, ci sono state fornite solo due tovaglie da bagno (nessuna tovaglie da mano, materassi da bagno, ecc.), che era problematico perché, quando usciamo il doccia, l'acqua correva attraverso il bagno e nel dormitorio e non avevamo nulla da rimuovere. Abbiamo chiesto di avere un cone d’aria, e ci sono stati detto che non ci sono più camere disponibili e che qualcuno sarebbe stato in grado di risolverla; poi quella notte nessuno lo ha risolto e non potevano farlo fino al giorno successivo, quindi ci è stato dato un altro posto solo per la notte. La mattina dopo, siamo stati sparati alle 9:00 quando il personale ci aspettava di andarci e tornava nella stanza originale dove doveva trasferire il bagaglio tra le due stanze. Air con non è ancora stato fissato. Infine qualcuno è entrato e ha indicato una distanza diversa e ha funzionato! Non ci hanno detto nulla o spiegato la situazione, ma appena lasciato. Pensavamo che sarebbe tornato con una risoluzione, ma non lo facevano mai. Quando ci siamo recitati per regolare il tempo con la distanza che avevamo, ha smesso di lavorare di nuovo, e ora abbiamo avuto abbastanza e abbiamo prenotato altrove. Per lo stesso prezzo di questo dump, abbiamo prenotato un 3 camera da letto 3 bagni con involucro intorno al balcone, prenotando con vista sull'oceano e solo un isolato dalla spiaggia. Fatevi un favore e fate lo stesso.

I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.