Palace Hotel & Spa - Termas do Bicanho

Not at all as advertised. It might have been a 4star hotel 40years ago but without any reinvestment, it doesn't come close any more. Shockingly bad manner of management - something resembling Faulty Towers chaos, but without the humour. Having read other reviews complaining about the same things, to many years back, it's a shame they dont improve/change the things repeatedly lamented by customers. The air conditioning was fixed at 16°C or not at all. When I asked the staff to correct this, they said they would but didnt (apparently it was controlled from reception, and the staff didn't know how). The next morning when I mentioned it again, the manager got argumentative and defensive and tried to blame me for asking the person on duty in the evening at 10pm who didn't know how to adjust the AC control panel from reception. Both managers came across as rude and unprofessional, criticising their staff in front of us as guests which I thought very unprofessional and not fair on the staff (who are all clearly downtrodden and likely doing the best they can with horrible resources). The breakfast was very chaotic, with a lack of bowls and plates, insufficient seating - we cleared a table for ourselves to sit down and had breakfast cereal out of a cup. The coffee was on dispenser and the juice was artificial, a sugar drink. The bedroom was in a shabby state with the curtain completely ripped through - when I showed a photo to the manager she exclaimed (and a staff member told me they lost their maintenance staff a while back and were looking for replacements) but didn't offer a single apology once. The telephone in our room didn't ring to reception. The walls throughout the interior need painting. A hand drier and the shower head in our bathroom was hanging off the wall. A fire extinguisher has been ripped out of one wall leaving a hole. Seems like there never was an investment in the upkeep of this place, or a refresh. Pool which is very misleadingly advertised costs 13euro per person for 45mins. Check in took a ridiculous amount of time; fridge empty; shower not maintained or cleaned well

Very bad hotel, they don't like customers, they limit they're pool to 45 min and charge 13€ for that, the pool it's more a very small water tank. The 4 star it's obviously wrong classification for an isolated building under decorated and without a garden. Rooms lack a good large TV or even a garnished minibar.Even breakfast it's not a must although it's reasonable.

I stayed for six nights there and I am very satisfied.The rooms are spacious and very clean.The beds were very comfortable and the bathroom was huge with a large shower.A negative point is that there was a problem with the heating system in my room and it didn’t work.The breakfast every day was fresh and tasty and there was a large variety of food.To sum up this hotel is ideal if you want to stay for many nights.Even it is far from Soure I think that you will like the peacefulness as there isn’t too much notice

É tudo excelente, porém jantei no lugar e não é grande coisa. Pedimos entrecosto e vinha ligeiramente mal passado e um arroz de peixe que era aquele instantâneo, o que não minha opinião não fez muito sentido. Já a piscina e o pequeno almoço são fantásticos. Recomendo 100%

Fui em fim de semana de casais o quarto era espaçoso parte negativa mal entramos no quarto a porta que dá para a varanda abriu ao tentarmos fechar vimos que estava estragada. No Wc duche o suporte estava partido. Na parte de refeição jantar e pequeno-almoço o profissionalismo da menina deixou a desejar como também o próprio buffet. Para ser 4estrelas deixou muito a desejar.

Infelizmente a expectativa era enorme a decepção foi na mesma proporção. Atendimento na recepção indescritível pela negativa, pouco preparadas, sem informações necessárias, uma fila grande no Check-in. Espaço do restaurante insuficiente para a lotação do hotel, e tive que sair para poder jantar, embora tenha sido informada das reservas até as 18h, às 16h30 já não havia disponibilidade. Quanto ao spa, embora com apenas uma funcionária para todo o atendimento, na minha opinião foi o que "salvou" a estadia, incansável, dando alguma qualidade ao espaço. Quanto ao pequeno almoço, volto a dizer que faltam funcionários, e por isso não há mesas, nem reposição.