Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

出行前我讓攜程的客服幫我再把海外訂單都確認下，因為我們帶小朋友，很多房間都訂了梳化床，客服説衹要有確認號就沒問題，事實上還是會出問題。比如前台説你衹訂了一個人的房間，我出示確認函顯示兩大一小，搞了很久才勉強同意幫我們鋪梳化床。如果事先再確認好可以省很多事。 酒店本身有上百年的歷史，在老房子裏重新裝修過，很有歐洲宮廷奶奶風，套房面積闊綽，還加了了自動馬桶蓋，在歐洲很難得。 床品和布草都挺舒服的，就是行李太多不好拎上樓，內部蜿蜒曲折。備品用的是bredo，香味好聞。 早餐不算豐富，乾巴白人飯，鮮榨橙汁好喝。 服務算奧地利地區比較nice的，英語交流沒問題。

非常有特色的酒店，值得推薦

Checked in to this property for our second stay at the Goldener Hirsch. We found the first stay to be adequate and are finding this one to be less so. Our stay began by being disappointed three times by the woman at reception. I’ll start by saying that I am Ambassador Elite with Marriott and will finish the year with over 150 nights at Marriott properties. I booked two rooms for three nights each for our family. Strike one was her stating that because I was the only senior that the senior discount would only apply to one room, which was absurd given I booked the rooms under my Ambassador number at the same time and Marriott applied the rate to both rooms. Strike two was her being petty enough to hand me one chocolate bar as a "gift" (but only one) even though we had two rooms. Strike three was her telling me the breakfast benefit would only apply to one room (again, I'm paying for two rooms) because I was the only Ambassador elite guest. We just checked out of the Koenigshof Luxury Collection in Munich and there was never any discussion of the breakfast benefit only applying to one room. Incredibly petty on this hotels behalf. Overall, the staff seems a petty and rude. This property is an example of Marriott’s declining value in the hospitality space, as their standards (as indicated by this property) are wildly inconsistent and it is becoming increasingly clear that the inmates (properties) are running the asylum and the Ambassador elite staff offers no value in reconciling issues. I would recommend exploring other options in Salzburg.

This hotel is exactly what we were looking for-authentic, charming, centrally located for exploring Salzburg on foot. Great staff and nice bar/restaurant. We were very pleasantly surprised upon checking in at how ideal the locatiin was-on a "fancy street" which was great for shopping/window shopping, and people watching. Lots of restaurants and historic sites nearby as well. Felt very safe. The staff was very helpful in arranging dinner reservations, and securing city-pass tickets. The only downside, if its important to you, is no gym or spa but that wasn't an issue with us-we managed to get our steps in and if you wanted to get a spa day pass the front desk had a suggestion for us but we didnt follow up. Lots to see and do here-we spent 4 nights and it was perfect. I'd choose this again over the other options in town.

From the minute we circled the hotel 3 times to figure out how and where to park to our check out it was thrilling. Great room, very modern and comfortable. music in the bathrooms and awesome tools and bedding and Customer service , it was one of the top hotels we have ever stayed at. Lobby bar was quaint ant great. Too bad they had a few very loud American tourists. Loved this hotel and the quality of the room was second to none. I have stayed at Four Seasons that did not have this great of a room. The restaurant was unreal too and they made it seem it was not the gourmet restaurant, but we thought it was spectacular.

Stayed here three nights and I wished it was longer! It took a while for our room to be ready, but that gave us the opportunity to try their restaurant for lunch. It was good. We also enjoyed the hotel bar, especially Patrick the bartender. He was excellent, and so friendly. Our room was spacious and had lovely traditional Swiss decor, with the modern conveniences, too. Enjoyed opening the windows for some fresh air, and the bed was very comfortable. Loved the under-cabinet motion-sensor footlights! So helpful when getting up early and not wanting to turn on overhead lights or lamps. Why don’t more hotels do this?!? The high-end coffee/espresso machine was much appreciated, too. Breakfasts were delicious and plentiful, with attentive service. Perfect location, great staff and amenities. Can’t wait to return!!