Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

出行前我讓攜程的客服幫我再把海外訂單都確認下，因為我們帶小朋友，很多房間都訂了沙發床，客服説衹要有確認號就沒問題，事實上還是會出問題。比如前台説你衹訂了一個人的房間，我出示確認函顯示兩大一小，搞了很久才勉強同意幫我們鋪沙發床。如果事先再確認好可以省很多事。 酒店本身有上百年的歷史，在老房子裏重新裝修過，很有歐洲宮廷奶奶風，套房面積闊綽，還加了了自動馬桶蓋，在歐洲很難得。 床品和布草都挺舒服的，就是行李太多不好拎上樓，內部蜿蜒曲折。備品用的是bredo，香味好聞。 早餐不算豐富，乾巴白人飯，鮮榨橙汁好喝。 服務算奧地利地區比較nice的，英語交流沒問題。

非常好的一家酒店有情調

A very good hotel at Salzburgs heart! Very good service there was this young man named Lukas who went out of his way to serve. Very competent! Nice to see young people with such good service oriented behavior. I‘ll definitely return.

Family of 7 with 3 rooms. Staff were amazing. Concierge didn’t miss a beat. Sorted out all restaurants needed to our 4 kids. Directions all sorted. Super smooth stay.

Always exceptional in every detail, and wonderfully historic. The furnishings are fabulous antiques, but with all the best modern touches. Impeccable service. A favorite hotel!

Rating: 7/10 My family and I stayed here in rooms 84 and 85 for two nights in July 2025. Goldener Hirsch has a ton of personality and historical weight, and for the right traveler—especially one who’s spry and unfazed by a few quirks—it offers a memorable, romantic stay in the heart of Salzburg. While our visit was marked by some mechanical hiccups and moments of uneven service, these may well have been one-offs rather than the norm. The charm of the place, paired with surprisingly reasonable prices for a five-star hotel in such a prime location, makes it easy to forgive the imperfections. It’s a property that remembers its past beautifully—and with just a little more consistency, could fully embrace its present. I’d return. Positives: • The location couldn’t be better. Step outside and you’re in the heart of Salzburg’s historic district, minutes from shops, bratwurst vendors, cafés, and more Mozart kitsch than you’ll know what to do with. The river, with its scenic running and biking trail, is just a short stroll away. You’re right in the thick of it, and that’s worth a lot. • The staff were friendly, helpful, and handled the not-insignificant challenge of valet parking in a tightly packed old town with ease. They also loaded up our car with our bags at departure, making the check-out process refreshingly seamless. • The rooms lean hard into their baroque heritage, but not in an oppressive or overdone way. The hotel building dates back to the 1400s, and a recent renovation has smartly layered in comfort and subtle modern upgrades. Think: charming antiques and wooden beams, but also in-bathroom music channels. It’s a vibe—and a surprisingly pleasant one. Negatives: • We were assigned connecting rooms with a shared private foyer—nice in theory. But when we instinctively closed the interior partition door on our way out for the evening, we returned to find that the keypad controlling it had failed. Suddenly, our rooms—and all our belongings—were locked behind a high-tech, non-functional door from which there seemed to be no escape. The front desk staff, increasingly concerned, confessed they might not even have a physical key. After multiple treks up and down to the fourth floor, one staffer made a final, dramatic attempt with an old-fashioned key, warning us that failure might mean spending the night separated from our luggage. Thankfully, he succeeded. Still, the whole thing felt a little too immersive in the “centuries-old” experience. • On our second day, the elevator broke—and never came back. Four flights of stairs became a recurring obstacle course, especially for my elderly mother, who started avoiding trips to the room entirely. One afternoon, while waiting in the lobby, a staff member did offer her a water… but frankly, more care or accommodation would’ve gone a long way. • We gave the hotel restaurant a shot one evening, hoping for a refined Austrian dinner. What we got was underwhelming and overpriced. My cream of mushroom soup was