Four Points Flex by Sheraton Salzburg Messe

The stay was satisfactory, the amenities were limited and the location was quite far away!

I was stayting there for only a night and I was checking in on 7 Oct 2024 (7:10pm). The parking outside the hotel does not have clear sign that which one was owned by the hotel and we found that there are more spare spaces just outside the hotel but with German signs written on the pillar. We didn't understant what it is saying and my husband just stop his car in one of those parking area and let me get to the check in counter first so that I can ask the concierge guy. However, the guy who is checking me in is having a long face that I thought I must have killed his father to make him being that rude to me. He mumbled to ask me where did I park with his poor English and I told him that I park just outside and he YELLS at me that NO! ONLY ON THE RIGHT SIDE. The spaces on the right side of the hotel is full at the moment and its dinner time. Also the hotel doesn't have its own parking area and the Asian restaurant next to it is sharing the parking slots with the hotel. I was really furious while for the first time in my life, I was having racist issues with a hotel receptionist right at the front door of the hotel. I would rather hope that there is no one serving me than being insulted by a receptionist who needs to be well trained to every customer who come to his desk. If this page can let me score a ZERO mark to the reception, I would do it right here. After I leave the counter, I saw that there is other German guys coming to the reception and same receptionist who is working all alone at the desk is smiling and have jokes with them. All I can conclude is that the white receptionist is racist on Asian customers and will not hope us Asians to come to their place anymore.

It was a really nice, clean hotel with a good price, especially regarding other hotels in Salzburg. Location is a bit out of the center, but the connections with bus are really good (bus stands near the hotel and goes every 20 minutes or so, you need around 15 to 20 minutes to get to the center). Hotel even provides you a free bus card for the entirety of your stay. There is also Billa shop just opposite of hotel. The room was clean, the bathroom was nice. The only thing we wondered were if there is A/C in the room for summer. Our room was overlooking the busy street with lots of cars, but the windows were really soundproof, so we had no trouble sleeping.

We stayed with our car. This is a good place they provided free parking. Since parking is quite expensive in old town , we chose to take bus to go in town center. Bus stop just right across from the hotel that goes to old town directly. This Hotel provided mobile app to ride on bus for free. All these were arranged perfectly for our stay. There is the best seafood buffet next door for very affordable price. There is a super market right across by walking distance.

Guest card is awesome! Thai food next to the hotel is excellent too!

We had a pleasant stay at this hotel. The staff were very friendly and helpful throughout our visit. They provided us with a city pass, allowing us to use public transport for free, which was a great bonus. The bus stop is right across from the hotel, making it very convenient to get around. They also stored our luggage when needed — excellent service overall!