Best Western Salisbury Red Lion Hotel

Beautiful period property with great location and beautiful bedrooms

Great value and nice room. Needs a little investment

從大門進入，就是一個露天的咖啡廳，四周綠色植物爬滿牆壁，在温暖的午後，和朋友三三兩兩的聊天喝咖啡很愜意。從右手邊門口進入，就是酒店的前台，樓梯比較狹窄，酒店房間比較大，而且乾淨衞生，早餐是傳統的英式早餐。

Outside pretty and good location BUT Room 26 is tired and drab and window is filthy with unacceptable wet rot on lower rail. Parking is very tight and several bays were blocked with hotel stock that made parking extremely difficult. Would need guarantee of a proper room to go back.

Very Poor experience. Guest fire safety compromised, Fire escape route blocked with rubbish Room cleanliness, very poor, thick dust on television screen and on room furniture Room ensuite items broken. Broken toilet flush handle, broken toilet paper holder Room appliances PAT test out of date by 12 months.

NOTE: I was offered a full refund for this bad experience. The pictures on the website DO NOT reflect the rooms. This hotel needs to be closed for serious refurbishment work. Some rooms have been partially updated poorly, and the rooms (most of them) that haven't are DIABOLICAL. My room was one of the "refurbished" ones, but the shower operation system was still at least 40 years old, as well as the tap and radiator. Simply unpleasant. The view from my room was a pigeons poo-soiled back roof, and I heard pigeons cooing all night. The Wi-Fi was not working in the rooms. The worst part, however, was my parents' room. I complained to the reception immediately upon seeing their room. They said they were unable to change their room because the hotel was fully booked. However, rooms were still available to book online, and the breakfast room was almost empty in the morning. The bathroom of my parents' room clearly hadn't been changed since the 70s, and the room itself was filthy. It didn't even have working light bulbs (I asked reception to replace those, but they never did). The TV was half hanging off the wall. The tiles in the shower were flaking off the wall. There was a wood plank holding the ceiling above the broken wardrobe, likely to hide water damage. The wallpaper was coming off the wall. The corridors and stairs are death traps; the floors aren't straight, and the carpet is a horrid, soiled germ trap. There isn't enough space here for me to describe how much of a DISGRACE this hotel is. Breakfast was pathetic too. I paid over £140 a night for this APPALLING place. Shame on you Best Western! AVOID AT ALL COST.

Horrible experience. The room was full of flies trapped inside and no solution from the staff. Manager wasn't on site. We had to cancel our stay, find a new hotel (which we ended up paying a higher price) and hopefully the refund will be given. The hotel is old and I don't recommend.

Upon check in found out that my historic room had been given to someone else just before aI got there - then asked if I had requested an historic room - then told to request it next time. After checking in told that there was a two flight walk up - NO LIFTS - usually not a problem but my husband needs a hip replacement so not ideal. Discovered in the middle of the night that there was no spare toilet paper so a hasty 6am visit to reception to get some not welcome. The only ventilation in the room, besides opening the window to the wet air outside, was a $2 fan, which was pretty useless. The room itself was tired and old with ripped curtains and generally needs a good tart up. The internet was pretty bad, and mostly not working. The service was lacklustre and dismissive. If you want an historic room make sure you request it.