Premier Inn Salisbury South Milford

A great welcome and efficient check in. The room was great - clean, comfortable and quiet. I had dinner in the restaurant - the menu choices are fairly standard but the meal was delivered quickly - piping hot, good portion size, well presented and tasty.

I am writing to share my dissatisfaction with my recent stay at the Salisbury South Milford Premier Inn on the 14th-15th December 2024. I had booked four rooms (three doubles and one family room) for a family pre-Christmas break, but the experience fell well below my expectations. Room Allocation Upon check-in, I was allocated the family room, despite not being the one with a child in our group. Since we all checked in within 20 minutes of each other, it was surprising that this error wasn’t identified at the time. This was an inconvenience and a disappointing start to our stay. Dining Issues The primary reason for choosing Premier Inn was to enjoy a family dinner together during our stay. I had called in advance to book a table for seven, but at no point was I informed that the property does not have a proper restaurant. Instead, we discovered on arrival that there was only a small kitchen and a few tables near the reception desk. Our experience was further worsened by the unprofessional attitude of staff. Every time we ordered drinks, we were met with audible sighs and huffs, which made us feel unwelcome. With no proper bar or sit-down service, we had to approach the reception desk each time for refills or food orders. At around 5:30 PM, after spending over two hours in the reception area, we started looking at the menu only to be informed that there was a limited menu with numerous unavailable items. Even worse, there were no substitutions or price adjustments for the missing items. For example, the chicken sharing platter was served without garlic bread, but no alternative or price reduction was offered. If I had known this in advance, I could have arranged for my family to dine elsewhere. Instead, we were left with no choice but to bring in food from McDonald’s, which was incredibly disappointing. Room and Amenities While my room was clean, there were issues with basic amenities. The bathroom supplies were sparse, and when I asked for additional milk at reception, I was handed only two small cartons with the comment, “This is all I could find.” Unfortunately, when I used the milk to make tea, it was spoiled and contained mould, which was shocking and unacceptable. Overall Experience The poor service, limited dining options, and lack of communication regarding facilities completely undermined the purpose of our stay, which was to enjoy a stress-free family dinner. The dismissive attitude of staff and lack of proper amenities left us feeling unwelcome and disappointed.

We had a great experience here for two nights. The bed was quite comfortable and the room was made up with a cot just as we had requested. Check in and check out was quick and easy. The staff at breakfast were friendly and helpful. 😊 this location is great for free parking and links to Salisbury centre There is also a park & ride just around the corner. And although it is located on a busy road right next to a big shopping centre, we couldn’t hear any noise at night. We would definitely stay here again.

Booked a quiet room ok top floor went in few days before to check it out all ok then on arrival day different room completely problems in the room staff were unwilling to help despite me informing them I am registered disabled very disappointed in this trip

Stayed with daughter and toddler whilst visiting family, from the minute we arrived it was a very cold unfriendly welcome. Booking a table was a lot of effort for staff due to being “busy” but only 3 tables were taken between 6&8pm? Totally unhelpful staff Lacks any atmosphere in bar area. Overall wouldn’t stay again but location is good.

Great stay and good price. We were visiting a city nearby that had extortionate room rates. We were going to a dinner event with friends in the city, so this stay was a good compromise between price and distance to travel to our event. Nice room and friendly service. Late evening checkin was very handy. 100%.