Hotel in zona Yankee Candle, Salem

Hilton Honors This past weekend we were camping in New Hampshire. We had two days left on our vacation when sudden lightning storms were moving in. We decided as a family to fold up our tents and call it quits. Well my young granddaughters began crying, this fueled me to call my Hilton Honors and book a couple of rooms for my family of nine. I was on the phone in private to make the reservations and surprise the family. The women on the phone from Hilton Honors was very helpful. She found what she explained was 2 one bedroom suites with fireplaces and all kinds of wonderful things for the whole family. It was in the Laconia NH area just 31 minutes south of where we were. This was perfect because we had to all travel south to head home. As we were traveling towards the property my wife read the email the woman sent me and it was in Andover/ Boston Massachusetts. This is over an hour away. I called the hotel (Homewood Suites) and the hotel clerk told me we could not cancel the reservation and change it to the Laconia one I had made originally. Extremely frustrated I said I’m not gonna ruin this thing I was trying to do. So off to Andover we went. Upon arrival the clerk (the same one I spoke to on the phone) told me they were over booked and they were trying to accommodate us. My entire family was now sitting in the waiting area (9 of us 5 adults 2 toddlers and 2 teenaged girls) waiting patiently for our rooms. We are now wet and just tired from camping, packing and driving. Now the clerk takes us to a 2 bedroom suite that we were ok with and said we would take it. After a few minutes the clerk calls the room and says we can’t stay in this room and that we had to come back to the front desk. All 9 of us went back to the front desk and she informed us that the room was already reserved so I asked like ours was already reserved? She smiled and said the manager was on his way. He arrived 20 minute later and sat at the front desk trying to fiqure out what went wrong. Half and hour later he called us up and explained how Hilton Honors completely messed up our reservation, they over booked like they always do. (His words not mine). He then explained he was trying to accommodate us as best as he could. After about an hour of waiting my wife very frustrated walked up to the desk and asked have we found a room yet?? The girl said “oh yes here’s your Keys”. Wow they couldn’t call us up to the desk while we were 15 feet away waiting for almost 2 hours in total! We all walked to the rooms on the third floor. The first room we walked into was full of empty drinking bottles, unmade beds, towels and garbage everywhere. I called the front desk and she put half my family completely on the other side of the hotel. ( I forgot to mention I was promised adjoining rooms). We were finally after almost 3 hours we were in our rooms! Not once did this manager or his staff come to me and say I am so sorry for any inconveniences we or Hilton Honors may hav

l'hotel è buono e pulito! L'unica cosa che non mi piace è che devi dare un deposito di $ 100 ogni volta che prenoti!

Abbiamo appena ripreso i nostri figli a qualche notte di viaggio e devo dire che le camere sono pulite e l'AC ha funzionato molto bene. Grab e Go Breakfast è stato decente e tutti hanno trovato qualcosa. Molti giochi fuori e piscina sono piccoli, ma i bambini non si preoccupano. Ho dovuto scendere al divano e comprare un paio di cose e mentre aspettavo il mio turno questa donna urlava alla ragazza dietro il conto, era terribile da testimoniare questo tipo di comportamento, ma era molto brutta anche fuori con un altro ospite. Dopo la pazza signora, ho parlato con la giovane signora che lavorava e le ho detto che era estremamente professionale e non avrebbe dovuto essere trattata in questo modo. Rebecca, questa compagnia è così fortunata a avere te. Eri così utile non solo con la mia famiglia, ma con chiunque abbia bisogno di qualcosa. Quando il turno di Rebecca era sopra un'altra giovane signora Shirley, e lei era di nuovo utile, ci ha sempre salutati con un sorriso.Bravo sonesta hai abbastanza il personale. Grazie tante ragazze per aver fatto il nostro viaggio fantastico. Torneremo presto!

Meno varietà di colazione, altri

Non sei mai rimasto... abbiamo cercato di cancellare la donna al di fuori del dipartimento... non capiva neanche che non importava perché voglio che tu Priceline e il numero VIP che fa comunque, quindi l'ha prenotato, ma non l'ha prenotato fino alla notte successiva che ho già ha prenotazioni all'aeroporto Clarion Inn di Manchester per la notte successiva, per questo volevamo assicurarci che fosse campeggio perché abbiamo cliccato sulla posizione sbagliata. Mio marito è arrabbiato perché ha caricato la sua carta e non pensa che la ritroverà.Quindi e' come una carta rimborsata.

Il nostro soggiorno è stato molto piacevole nel nuovo Andover Inn, ed è stato accolto come ospiti reali dal personale e dal direttore eccezionale Brian, che ci ha accolti. Grazie alla storia americana improvvisa di Brian, abbiamo imparato gli ospiti notevoli che hanno visitato l'Accademia e l'illustre storia di Phillips Andover, e Brian ha anche reso la nostra visita più memorabile suggerendo di visitare la vicina Galleria di Addison. Molto consigliato, il superbly gestito Andover Inn.

Un HUGE grazie a Samantha G....I è entrato nell'hotel frustrato e stressato (la mia colpa) e Samantha mi ha aiutato a risolvere il problema che avevo con calma e rispetto. L'hotel era pulito e dotato di tutto quello che dovevo per rendere il mio soggiorno comodo. Durante il mio soggiorno abbiamo avuto una tempesta di neve piuttosto folle, e la manutenzione ha fatto un buon lavoro per mantenere il ritiro della neve. Le tariffe delle camere erano molto ragionevoli. Cercherò assolutamente un Residence Inn da ora in poi mentre viaggia per lavoro o piacere

Molto buon appartamento alberghiero, ho portato i bambini per una vacanza in inverno. Posso cucinare da solo. Il personale è entusiasta e attento. Il parcheggio è conveniente e l'ambiente circostante è sicuro. Si consiglia di rimanere.

Quick summary: very comfortable rooms. Very good housekeeping. Friendly, professional staff. To note: my review is based on what I expect of this tier of hotel, i.e. NOT a five-star, but not the price, either. When I see people complaining that there are plastic utensils at the FREE breakfast in COVID times, I have to shake my head. We stayed here while in town for a wedding. Room 311 has two very comfortable queen beds and very good down-like pillows (maybe they are?) All the usuals I expect of this tier of good-value hotels: coffee/tea maker, iron/board, microwave and fridge, good desk and big workspace, closet with a nice big mirror on it, etc. Good number of places to plug in your devices. Complimentary wifi and HVAC worked well. Our bathroom had a roomy walk-in shower; other rooms have a tub/shower combination (sigh - I love a bathtub after a long day.) Neutrogena toiletries: shampoo, conditioner, body lotion. LOVED that you could turn on the light without the vent automatically coming on - less headache when you're just putting on makeup. Nice buffet breakfast of hot and cold items, eggs, meat, cereals, fruit, juices, etc. Again, I don't understand why some reviewers complain that they are not getting a breakfast like at the 5-star hotels -- this is a very decent breakfast at this price point. Friendly, helpful, professional staff throughout. Excellent housekeeping. Due diligence on some very minor gripes: There were no washcloths in the bathroom (fine by me - my roommate cousin noticed.) She also asked that the hand sanitizer on our floor be refilled (it was empty) on a Friday; still wasn't filled on Sunday when we checked out. My little gripe is just noticing how some hotels try to cut costs yet still deliver the basics. The chest of drawers in the cabinet is a stack of baskets, i.e. small items will fall through the wires. Again, a minor gripe, but retrieving small items that fall through to the bottom is a bit annoying. The location is good - a short drive from the I-95, good for touring the north-of-Boston area of Newburyport, etc. To sum: we'd be happy to stay here if we are in the area again.