NormanHurst Hotel

Whilst the price for the room was low we felt it was still below our reasonable expectations, the rooms looked tired, there didn't appear to be a matrass protector on the bed which meant stains on the matrass were visible, the bed sheet itself had a stain that looked rather unpleasant, which gave the impression that it wasn't a clean one or it didn't come out with washing (which would logically mean not to use it) the water (shower) was very slow in warming to a reasonable temperature despite not many people using it at the time we were using the bathroom. (6:45am Sunday). The toiletroll holder was missing, the outside window didn't appear to properly lock, it would be very easy to access this from the outside despite it being 'locked'. I wouldn't choose to stay here again.

No-one about to check in on arrival First room has a flooded bathroom, which my grandson was quizzed as to whether he had caused it. Had literally just been shown to the room. Second room no leak, but toilet seat hanging off, and mirror dirty. Also reported to reception. Not concerned. Breakfast for 2 adults was included, according to invoice.....Options...continental/full english/Irish/vegetarian. We're then told only Continental was included, to be picked up from Reception & we must pay £6 each extra for full English breakfast. Invoice did NOT specify this. In the morning, they had run out of any nondairy products. Then charged my grandson £10.99 for his breakfast without milk/hot drink/yoghurt. Absolutely appalling. No-one seemed to be in charge, staff shrugged and appeared to not understand what was being said or the points being raised. Chose this hotel due to breakfast being included, as had an early start, and a long drive. Had to eat later in the morning again due to being hungry. Whole building needs serious refurbishment, only smart looking bit was the room doors which appear to have been updated. Beware false advertising......regarding Breakfast!

Avoid at all cost! .This hotel is run down and shabby.I booked for one night .We were escorted out of the main house to a tired looking annex at the rear of the property. This was about 4 pm , I had to take my wife for an appointment so she quickly changed and had a shower We left the hotel at 4.30 pm , After dropping my wife at her appointment I returned back to the hotel about 945 pm the room was cold , no heating the whole room smelled of mould it was overpowering , the bedding felt damp and the pillows had barely any filling in. That walls were dirty , I went to the hotel reception and pressed the button for some help but no one came ,so I went back to my room 130c and packed our overnight bag and picked my wife up and went home , I did try and ring the hotel but it went to answerphone and I left a message but I have had no response from the hotel. We have stayed here many years ago and had such a nice time so we did not think that it would have changed, I have notified Trip.com about our stay and still waiting for a response from them, the problem we have is we have also booked a further 3 nights at this hotel on 1 June and the 20 to the 22 June as we are at a wedding and are hoping to get our money back , but Trip .com are saying it is up to the hotel to refund us or not as we don’t have cancellation cover on the booking , it looks like I will be taking to BBC rip off Britain to see if they can help

Our experience at this countryside restroom was simple: no internet connection or access to taxis. However, the staff's assistance proved invaluable, ensuring we made it to Manchester Airport punctually. Grateful for their help! :)

We booked a room for one night as we were flying to Rome the following morning. We booked a room which included a cooked breakfast in the morning. The room was alright and quite spacious. We went for breakfast and was brought out some toast by a man wearing a coat. Not too bad unlike another couples which hadn't seen any heat at all. We then waited for our breakfast which never came. We finally managed to get hold of the man who had brought the toast. He said that breakfast wasn't included even though we had papers to prove it. All he kept saying was no breakfast, even when he was asked about the knives and forks on the tables and the sachets of red and brown sauce. BE AWARE THAT IF YOU STAY THERE AND EXPECT A BREAKFAST THEN IT WILL NOT ARRIVE.

There was a microwave in the room which is very beneficial and very nice. Location is too far but there's a Co-op nearby to get food. The room is a bit manky on the walls and ceiling and there were some tiny insects of some sort in the room. But it's a 6/10 in terms of booking here because of the location and cleanliness.