Ensana Aquahouse

Fabulous place. Would definately stay again. When booking I assumed it included the 'thermal journey part' but it doesn't. This needs to be made clearer. The deluxe room was lovely. The mini bar was superb. It would help if milk was included for the coffee and tea. The food was very good. The children going wild on their scooters through reception and the breakfast room was not acceptable at all....an accident waiting to happen!!

It has been almost three months since our return from sunny Bulgaria, but I still fondly remember our stay at the wonderfully clean, cozy, well-equipped and well-organized hotel Ensana Aquahouse. I would like to sincerely thank the staff of the hotel’s SPA, especially kinesiotherapist Leo (thank you so much for your care and professionalism!), as well as the charming Diana Spasova for her attention. We will definitely return to that lovely place! With best wishes from Stockholm, Olena.

I recently stayed at Ensana Aqua House Bulgaria and was very disappointed. After forgetting my sandals in the room, I called the hotel the very next day, only to be told that they couldn’t be found and may have been thrown away. This response is unacceptable and raises serious concerns about security at the hotel. It's unacceptable for a hotel to throw guests' belongings so quickly. This careless attitude left me wondering if my sandals were stolen rather than lost. Either way, this shows a major lack of care and security regarding guests' personal items. This represents a serious security breach, and I would advise anyone staying here to be aware of the risks involved as this is not a safe hotel!!!

Well! Yes, the hotel rooms, cleanness and everything related to the building was superb! But the staff were rude. Impolite and never really wanted to help you. Upon our arrival, I met a gentleman who started my check-in. I did provide my booking references and my ID. Then I explained to him that my wife was in the car with the toddler and I would provide her ID later. He kept pushing and persisting. Then the lad decided to say something absurd. I mean absurd. If I don't return or forget the spa towel cards I will be charged up to 40BGN for a towel. But his exact words were "For Bulgarians it is expensive and we know you don't return towels". Firstly he discriminated and second, saying it that way is a major issue. Also what he meant is we may not have money or are poor. It's a big red flag. After we've checked in it was time for dinner. We picked a table, put the food on our plates and tried to get a waiter so we could purchase drinks. No one came. I asked a few staff members but they were too busy to inform their colleagues (waiters) because of gossiping about guests and personnel. Another issue I'm about to raise is the wasp in the BBQ restaurant at lunchtime. It was terrible. I raised the issue with management and other staff members but they said we can't do anything about it. Then we had an issue with the car parking. We decided to go out because our toddler was not feeling okay. But our car was blocked by a bloke. When approached reception staff and manager at the time it took them more than 40 minutes to find to whom the car belongs. As it was not in the guest lists. What I got in return was not sorry but more of removed are you going out now? And then I replied now I'm going to the local medical centre. And then he said well I can't control guests. It's appalling. That you as a staff can't follow your rules and keep everything under control. And the list can go on and on but I think that's enough. To summarize I do not recommend it. And to shorten and make the review even more precise this is how I'm going to rate it. Building Facilities ( Rooms, room service, cleaning etc..) - 5/5 Staff Reception - 1/5 Staff in the Restaurants - 1/5 Food variation and quality for a 5-star hotel are really poor - 2/5 Overall experience for the money paid is poor. It's shameful that such a hotel can't reach its full potential. Overall rating including all the services we've used during our stay - 1.5/5

My stay was absolutely incredible. From the warm welcome to the beautifully designed rooms, every detail was tailored for comfort and relaxation. The spa experience was truly the highlight—world-class facilities and exceptional treatments left me and my family feeling utterly rejuvenated. Dining was another delight, with fresh, locally sourced ingredients creating memorable meals. The staff’s attentive service made every moment special, from personalized spa recommendations to thoughtful touches in the room. There are also lots of pools with mineral water that is super good for your wellbeing. The area that is situated is also very beautiful near the sea so there were lovely night walks. We had a view of the sea from our room! If you’re seeking a luxurious getaway where you can unwind and recharge this is the place to be. I left feeling completely refreshed and can’t wait to return!

I have been left with no words after visiting this hotel. I would like to start off with the fact that there is no available spacing in the restaurant and no available beach chairs for everyone, for example one morning I woke up early to go and reserve spaces for me and my family with a baby, and then after breakfast we went down to see that all of our towels were thrown of the chairs and people had taken our spaces. The guy that worked by the beach which helped organise everything didn’t know what he was doing and didn’t do his job properly, likewise to all the other staff in this hotel. I don’t recommend this hotel at all and I’m very disappointed.