La Mandarine, Hôtel 5 étoiles, Saint-Tropez

This hotel needs to be renovated urgently ! Unacceptable quality for such a high priced hotel (suite at 800 euro per night!)

We paid in excess of 2200 euros in advance to stay at what should have been a beautiful Provençal property. The photos on the website make the place look stunning. The reality was something akin to a bad youth hostel. The floors were urine stained (still wet) in the bathrooms. The bathroom heater had no safety grill - you could touch the elements!. We asked to change rooms as were so unhappy and were marched across a courtyard which was littered in cat faeces up a slope which had no rail and gravel retained by log rolls to be shown a duplex room - supposedly an upgrade - we did not need or want 2 extra beds. Instead of blue painted dirty bathrooms in the original rooms these were orange and equally filthy. On the way to be shown the room the staff member had to move two black sacks of rubbish that had been dumped in the corridor. Checkin was from 4 and there were still breakfast trays littering the hallways attracting flies and creepy crawlies. My husband saw how upset I was - we told staff we would be nipping out and found a beautiful 5 star hotel 2 minutes away. He left me in luxury there and went back to La Manadrine to sort the situation out. Reception manager Camille rudely Told him there would be no refunds at all - she had our money and we won’t get it back. He asked to speak to the manager of the hotel (we were a group of 4 staying in two rooms) the manager and Camille had a conservation in French (we recorded it) and the manager said he would call us to sort the situation out. Later that day Camille emailed us to tell Is there would be no refund. We believe in Turing things into a positive we found another beautiful hotel we enjoyed our time in Saint Tropez there. We are claiming through American Express for a refund of the rooms for false advertising. In short stay away this property is nothing like the pictures and should be condemned

2 star room that we got with luggage at 4.15 despite request for early check-in (not a word of sorry). Rate 1.380€ (in June!) far too much. Very nice breakfast and pool area though. Try Villa Marie for this rate. Cheval Blanc for higher. Or perhaps we were just unlycky with our room. 4 star hotel with 5 star prices.

all was ok , quality of the food too , easy parking , close to the town , good breakfast , optimum service and clean

No Gym. Dated building and facilities. Pool lunch menu limited. Very friendly service. I write this sentence to complete the minimum characters.