Hotel in zona Sawgrass Lake Park, St. Petersburg

Molto bella.s, hotel tranquillo fuori qualcosa. Camere erano molto pulite, personale molto amichevole. Solo la piscina avrebbe potuto essere un po' più pulita.

Absolute worst Marriott I have ever stayed at for service. I am Titanium elite and stayed here for a few nights for business. From the moment I checked in the service was terrible. Rude desk clerk. Could care less that I’m a loyal Marriott member. Whenever I stoped down and asked a question it was impossible to get service. When I checked out the lady checking me out was short, rude and took forever. A few days later I noticed a huge charge on my credit card. I am currently on phone for over a half hour on hold waiting to talk to someone. The desk clerk answered , I explained the issue, she said hold and still has not come back on the phone. I will call Marriott Elite line and dispute the charge if I have to. The rooms are old. Restaurant is non existent. Stay far away from this hotel.

Il servizio è stato ottimo. Questo hotel era immacolato. Il personale stava praticando le Precauzioni COVID. Il personale era molto cordiale. Non abbiamo mangiato perché pensavamo che la cucina fosse chiusa ma forse era aperta. questo era su di noi dato che non abbiamo chiesto. La piscina era molto pulita e piacevole. il quartiere non è il migliore ma nemmeno il peggiore. Gli alberi intorno alla proprietà riparano l'hotel dalla strada e dai rumori. Abbiamo una famiglia lì, quindi ci torneremo sicuramente. in realtà prenotando ora per questo fine settimana.

Doveva andare in zona per aiutare nostra figlia e la sua famiglia dopo gli orrori recenti. Abbiamo solo bisogno di un hotel per una notte, ma il ragazzo ne aveva bisogno! Il personale era fantastico, ma gentile, professionale e personale. La stanza era anche grande. Con il mio status di Titanio, ci fu offerta una camera di aggiornamento che abbiamo preso. La stanza era pulita, comoda e aveva un bel bagno per le docce molto necessarie dopo aver lavorato alla casa di nostra figlia tutto il giorno dopo essere stata inondata. L'hotel aveva appena avuto il potere di girare il giorno prima, così ci sono stati fan in tutto il mondo, ma questo era completamente comprensibile e previsto. Se dovessi trovare un negativo, sarebbe stato obbligatorio parcheggio valet. Credete che questo sia dovuto a parcheggio limitato nella zona e solo a negativo perché abbiamo dimenticato un paio di cose nel nostro veicolo. Uno dei più bello Courtyard soggiorni che abbia avuto e sicuramente il miglior personale

I have never been more disappointed in an establishment than I am in Mint House. My mother and several other seniors evacuated from their facility stayed there. Because Hurricane Helene devastated the area, the county extended the evacuation for at least another day. Accordingly, I spoke to the front desk and was told while the room that she was staying in may not be available another room would be made available and that I would receive a call later that morning to confirm. My mother and others amongst the evacuees are non ambulatory and although she would be giving up an ADA room I thought that the arrangement was reasonable. When I didn’t receive a call back I followed up and was told that not only would she not be able to stay in the ADA room but there were no other rooms and she would have to leave in less than a half hour. I understand the demands on the staff’s time but I was astonished by the callousness of the response. I had briefly thought about calling a local news station to cover the story (and still might) but I now had to find her another room in a city devastated by the storm, and I had 20 minutes to do so. I’ve told my story to everyone I know, so bad word of mouth will do for now. I assume that the same person who was so nice to me at 8:00am became so callous at 10:30am due to poor training, leadership and a horrendous corporate culture. Mint House has established itself and its brand as the company that tosses disabled elderly people to the curb with little care or warning. I doubt this will be read by a human or responded to with self examination. If you would like me to share my comments on TripAdvisor, I would be more than happy to.

I stayed at the hotel for two days now, and will be here for almost another week. I feel confident that I am within good hands here at the AC. Checkin was smooth and I was assisted to my room by valet employee Preston. Also thx Brian and David who are other employees. Cane and barrel was fantastic even though there was a wedding going on. I will plan to return to this hotel in the future.

MOLD; NON-RESPONSIVE MGMT: We booked the Ponce de Leon hotel recently (June 8th 2024). We were attending a concert at Jannus Live and the hotel is very conveniently located for this venue. We checked in and immediately noticed a strong smell of MOLD in our room. We let the staff at front desk know but the hotel was completely sold out so they were not able to switch rooms for us. We hurried to the concert (as we were late). After the concert, we returned to the hotel and tried to stay but it was impossible for us to sleep there as I suffer badly with asthma and the mold would have made me sick. We decided to check out and drive home. We went to the front desk, re-explained the situation with the room and requested a refund for the night. The staff completely understood our situation and said that they would let the manager know, as they had no authority to give us a refund. Since then, I have tried to contact the manager at the hotel. I have left several messages and have never had my calls returned. Expedia’s customer service was also unsuccessful in reaching anyone at the hotel. We were never refunded. We understand that this is an older hotel and that they were sold out but we feel that they should have at least returned our calls and refunded us for the night based on their inability to provide a safe and acceptable room. I don’t usually write bad reviews but this experience warranted my sharing the experience to warn others who are considering booking this hotel. Ty

L'hotel va bene, ma non fornisce di default servizi di camera, è necessario chiamare per fornire, e non aggiungere acqua di scatola nuova dopo aver chiamato.Il buffet dell'hotel è molto semplice, dovrebbe essere leggermente migliore del buffet americano, molto peggio del brindisi inglese o europeo. La posizione dell'hotel è buona. Pochi minuti di uscita sono il mare.Il parcheggio è troppo costoso. Parcheggio di 35-setti ogni notte. Andiamo al parcheggio pubblico fuori dai due blocchi. Dodici setti ogni notte.

We stayed for one night as part of a road trip. The hotels location was ok if using your car to get about. We drove to St Pete’s Beach, maybe 10-15 mins drive away. Absolute nightmare to get parked but after driving in circles for 40 minutes did get a public parking space which was maybe $3 a hour. Unlike The private parking which was was $40 or more and really tightly crammed. We experienced a friendly reception upon our arrival. No issues parking but did notice car park was full later on. Check in was easy. The hotel felt as though it had not been updated since the 70’s. For us it just felt a little dark and dated rather than historic and nostalgic. Our room was ok, bit of a mishmash when it came to furniture and lights. It was very dated, and although clean it felt like a bedsit and well just a bit depressing. There was a dark corner with fridge and microwave. The bathroom was old fashioned and had no where to put basics like toothbrushes or toiletries. Bed and linens were clean and comfortable enough though. The pool area is small and exposed to the public. They do provide pool towels which was handy. It was good to have a splash around in. Breakfast was ok, usual hot and cold bits, and some lovely fresh fruit. We were glad we only had the one night, it’s clearly a personal preference thing as there really is nothing bad about the place, it just wasn’t right or comfortable enough for us.