Premier Inn Guernsey St Peter Port (Admiral Park)

Went on Monday night just for food after working in Waitrose. It was a bit hard to order, so much good stuffs in the menu especially there's rice! I ended up with my favourite chips with beef chipotle and bacon cheeseburger with coleslaw on the side, it was just perfect, even the chips were cooked perfectly (cheers Teresito!). Staffs were always friendly asks and aticipates what you might possibly need, Hannah suggested my food based on how tired I was and Sarah checks back on me and suggested my drink, lovely ladies, also met Ruben who is very helpful and friendly as well. Sonething worth missing the bus for. I had a nice relaxed evening with good food and service.

From the minute we walked into this Premier Inn the man (name withheld) on reception was very unfriendly. We walked to the desk, we didn’t get a Hello or Good afternoon but were abruptly told that check-in was at 3pm. I then told him that we had booked an early check-in to which he sounded surprised and wasn’t sure if this was on the booking. He had to ask someone to check the room and was then told that the room had been cleaned. It was already taking some time for us to be checked in but whilst he was doing this 2 ladies came over and he told them the same thing he told us but said they could leave their bags. He then left off off checking us in to see to the other ladies instead of politely asking them to wait (seating nearby) until he had finished checking us in as he had to attach labels etc to their luggage and give them a slip. After going up to the room, we started noticing that the room hadn’t been cleaned properly, there was a crisp on the floor, hairs on the bathroom floor and in the shower and the long bolster cushion was left leaning against the wall (I forgot to take a photo of this). We didn’t really want to complain so left it but just before we were due to go to a great MJ tribute act that evening, my daughter noticed suspicious looking hairs on the bedding so for me that was the icing on the cake so I spoke to a member of housekeeping when we went downstairs to leave and it seems that the man on reception was a duty manager. He wasn’t available so we were told that the message would be passed on to him and they would get access to the room. I was expecting for the bedding to have been changed at least whilst we were out but when we got back nothing had been done. I went back down to reception and managed to speak to the already unfriendly man who then became very angry with me and asked why we had left it until now to let him know and as I was trying to explain that we had only just noticed the hairs on the bed before we were due to go out that evening, he was that angry that he wasn’t listening to me. When housekeeping asked what the situation was he told her that I had left it all this time to inform him after having been checked in for quite some time making me feel like I was in the wrong. Whilst this was happening between us, the band members from the concert we saw walked in leaving me feeling uneasy and embarrassed. I asked for the payment for the early check in to be refunded due to the issues we were having only to me met with another angry response of “Do you have proof” at that point I hadn’t taken any photos thinking he may have come up to the room to check and because he didn’t I consequently went to the room and took photographs to show him. He barely looked at them and no apology was given. He told me he would have to speak to his manager but nothing ever came of this and no money refunded! He then said he would move our room but things just went from bad to worse and I didn’t feel like I could go to him ag

Room was everything we would expect from premier inn, clean and comfortable. Staff were exceptionally friendly and helpful. We had breakfast every day pre booked in the thyme restaurant, was plentiful and tasty. Would not recommend the thyme restaurant for dinner however. There are much nicer restaurants on the island that are same price/cheaper. Food was basic and unfortunately microwaving a brownie was beyond their capacity. The waiter however was great and dealt with the issue straight away removing it from our bill. Parking is free. There are 20 24hr spaces and the rest of the carpark is only for after 6.30pm and before 8.30am. We had no problem finding 24hr parking every day. There was however a broken down car in one of the parking spaces (been there at least 5 weeks accordingly to the fine on it) and the staff use these spaces too so I can imagine in height of season parking in a 24hr space could be trickier.

Room was grubby and in need of an update. Stains on wall and ceiling. Two separate staff members let themselves in on two separate occasion, once while my 9 year old son and I were napping not long after we arrived (tired from travel) which frightened us (yes I complained). Breakfast was good. Waitrose right across the street. 30 mins walk down to Castle Cornet

Topped and tailed our holiday in Guernsey with stays at the Premier Inn. Nice, modern, clean hotel within about 15 minutes walk of the town. The hotel has parking and air conditioning. Standard Premier Inn restaurant and bar. We thought the breakfast food was good. The hotel is immediately opposite a Waitrose Supermarket and a Morrisons Local for supplies. The Good Rebel restaurant is right outside. They do nice daytime food and coffees. The hotel is on several bus lines. The 11, 12, 13, 21, 31 and 51 all call there. Good service up to 7pm. Some service 7-9pm. No service to speak of after 9pm, so it’s a taxi or a walk home from town. Location is good. Only issue that we faced was a blocked toilet. Reported early in our stay but nobody came to do anything about it. Hotel was full so receptionist was unable to offer a change of room. Staff friendly but unclear about how to get maintenance requests actioned and problems solved.

A budget hotel in a good location. Staff friendly, room ok and had a bath as well as a shower, which was a treat. Small details gave it a slightly tired feel, such as a broken hook on the back of the bathroom door, but overall a perfectly serviceable room. Waitrose opposite if you want a different breakfast! Parking easy.