Le Fitz Roy, a Beaumier hotel

Le Fitz Roy in Val Thorens is NOT a five-star hotel. (Koh-I-Nor is a proper 5* hotel. Pashmina is a proper 5* hotel.) The only positive experience we had with this hotel is its location. We had to endure a 5-nights stay. Their Beca restaurant? After dining there on our first night, I never returned. My husband tried breakfast on our first morning; we bought coffee elsewhere for the rest of our mornings. Their bar? On our first evening, we sat at the bar (not at a table) and it took an age to be served unsavoury cocktails without napkins or nuts (which were served to those sat at tables). At peak time, there appeared to be only 1 bartender, 2 servers (who were impossible to make eye contact with) and a floor manager. We never returned after that first night. Our €900/night ‘Privilege’ room was poorly laid out. There were no hooks to hang damp ski coats and ski pants outside of the closets. Dirty towels that we purposely left on the floor in a corner were not collected/changed; we had to literally place them in the bathtub for them to change the towels. (This is noted in unobtrusive small cursive writing on a card in the room.) The towels were scratchy. The bathroom amenities were not replenished. Our tray of used mugs, spoons, empty crisp bags, etc. wasn’t collected until we placed it on the hall floor outside our room. The halls and elevators were always dirty. The ski room? The worst laid out ski room we’ve experienced. With more than 70 lockers, there are 5 benches in the narrowest space where it’s impossible to change into your ski boots without at least a dozen individuals trying to pass through. If you are looking for a 5* star ski-in/ski-out hotel experience in Val Thorens. This isn’t it. I regret not booking Koh-I Nor.

Like many other reviews, I wouldn’t say this is a 5 star hotel. It is in a good location, looks good, has a nice pool and sauna etc and the ski shop on premises is good. I enjoyed our trip and I would be happy to return. But, there were just too many things that weren’t just quite perfect for what is not an insignificant cost to justify a 5 star rating Eg It took ages to get our food on the first night No ice available to have in my coke zero Our safe didn’t work, I reported it on day one and it never got fixed The service was a bit mixed, sometimes excellent sometimes a bit average And not connected to the rating, but our room (in the eves) was sooo dark it was difficult to see the beams that we kept hitting our head on I did enjoy it, and if it had marketed itself as a 4 star my expectations would not be so high. That said it is probably just thing about all hotels in ski resorts, they are all marketing themselves as one star more than they should be.

The hotel is clean and well-located. However, the food, restaurant, and especially the breakfast fall short of expectations. Coffee takes 20 minutes to be served, and items such as scrambled eggs, water, and juices can take up to 15 minutes to be replenished. This significantly delays the start of the ski day, and a greater variety of food options would be appreciated. A positive highlight of the hotel is the surprise sweets left in the room each night.

We stayed at Le Fitz Roy last year and enjoyed our stay so much we decided to stay again for this year's Val Thorens ski trip. This hotel is in the perfect ski-in-ski-out location at the bottom of the plain sud piste and also in the middle of town - ideal for bars, restaurants and shopping. On arrival we were allocated an upgraded room - which was very welcome and appreciated. Our room had a beautiful view of the mountains, a large bathroom with bath (but no shower) was well presented and very clean. During our stay there were a few negatives that would likely encourage us to stay elsewhere next year. The first seems a little strange for a hotel of this standard. The included breakfast, whilst very good, now charges an additional fee if you wish to have fried/poached/freshly boiled eggs or an omelette. This wasn't the case last year. Besides a lack of eggs it's sometimes difficult to get coffee - the attentiveness of the staff can be a little hit or miss. A self service machine might help. The second negative is that the pool in the spa is so much colder than it was last year that it wasn't at all enjoyable. On our previous trip we would spend an hour or so at the end of the day in the spa - this trip we avoided it and soaked in our bathroom instead. We mentioned the pool was cold to the spa assistant who told us to inform reception... that didn't really feel like our job.

Great location and facilities but truly abysmal food. Only one vegetarian option (the same gnocchi dish) offered all week with a half board package. Alternative meals provided when we complained were v poor. Two hour wait for food one night and no allergen info.

Very nice bar with great service and very tasty cocktails. The waitress and the barwoman we're very nice, and the cocktail was great. Came served with very tasty, seasoned cachio. Was great sitting outside at the sun and enjoying the cocktail.