Utente ospite
31 gennaio 2023
The location is fantastic. A lovely 15-minute walk from the intra-muros, great restaurants a very short walk away and views to die for. And then the rest… • Lack of cleanliness. The place is filthy, in particular the terrace, with cigarette butts everywhere and dried bird excrement all over the place. Used glasses in the room not replaced/not noticed • The place is very tired and needs a huge refurb to justify the prices. • Very uncomfortable beds, no bin the toilet, mini-fridge not cool, curtains are old and don’t look like they’ve been cleaned in quite a while, Wi-Fi worked for about 20 mins on the first day, no basic coffee facilities in the room, no bar as mentioned on *********** as a facility, … • Lack of customer service, the general attitude of the staff was nonchalant. Took dirty glasses down to be changed, had the person at the reception check they were really used, as an example. A simple “sorry, I’ll get them changed for sure” would have been enough. Having read the responses to other reviews, I know they’ll get a sarcastic response back to this review, full of petty excuses, attempting to brush everything under the carpet, because it seems the establishment can’t seem to take criticism and tries to hide it away. To add a final insult to injury, we get a message, upon checking-out, asking that if our review is negative to email them directly and not to post on the web. Hence, this public review. It is deceptive and unfair to anyone thinking of spending their hard-earned money here, and they deserve to know the truth and not defensive so-called excuses. While the location helps justify the price, how the owners can get away from charging almost €300 a night for “this” is beyond me!
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