Aloft St. Louis Cortex

Overall experience was terrible and I would not recommend this hotel. Parking - the hotel needs to advise on their website and in their policy that parking in the lot by the hotel is $25 per night. Or, you have to pay to park on the street. Parking on the street is free on The Weeknd’s. Customer service was poor. We initially booked 9/5 to 9/7 but realized we needed to check in a day earlier. So, I contacted the hotel Monday 9/1 and asked if we can change our check in day to Thursday 9/4. I spoke to Michelle and she confirmed with me more than once that our reservation had been successfully changed to 9/4 through 9/7. I was even charged the additional fee for adding on the extra night. However, this was not the case. On Saturday 9/6 staff kept knocking on our door saying it was time to check it out. We were confused so we called the front desk. They told us their system showed we were due to check out on the 6th. I politely tried to explain the above to the staff member. She stated it was best for me to go downstairs and talk to the supervisor on duty. The supervisor on duty was not understanding and gave me a BS excuse about the system moving the dates back to 9/4-9/6 because my original reservation was only for two nights. I told her “so we’re being kicked out because your employee doesn’t know how to read a computer screen??” I even explained to her that Michelle confirmed more than once that we were booked from 9/4 - 9/7 and that we were charged for the additional day. She tried to tell me that was the incidental hold. I told her that wasn’t the case because Michelle told me the incidental hold was a flat $75. Well that was a lie. Michelle even told me on the phone that she was new and had kept putting me on hold to ask for assistance. I should’ve asked for someone else to assist with the reservation change but I decided to put my trust in Michelle. The supervisor did not try to remedy the situation and said our only options were to pay $300 for another night or leave. We decided to leave and book another room and they only gave us 15 minutes to gather our things. This was absolutely unacceptable and the worst experience ever. As we were 7 hours from home and had to spend $200 on a room at another hotel. NEVER EVER EVER BOOK HERE!

Large room. Comfortable beds. Friendly staff. Clean facility.

Cubs win! We came with family and friends to a baseball game. This was close enough to the ballpark and was in a quiet area. Had to park near the facility for a short walk. Friendly staff and clean location. The room was nice, bed was very comfortable for both of us, shower was nice, good water pressure. Had coffee in the morning did not get breakfast but was available and cost extra. Didn’t visit the bar, pool or exercise area but was available. Would recommend this place.