Utente ospite
14 ottobre 2023
Very poor experience. Rooms are small and require maintenance. I booked a sea view room which could not even be sold as a partial sea view, as view was of the side of a house. On complaining I was informed that was the room I had booked and could not be changed. Unfortunately I had paid prior to arrival so there was little I could do and had to endure the rudeness of the the blonde receptionist and the so called manager for the entire stay, neither of which have any customer skills and responded to my complaints with sheer discourteousness. Breakfast is basic and repetitive but the sight of a fresh piece of cheese on day three was a joy, though sadly still sat next to the wrinkled and slowly rotting tomatoes. The pool is in a state of disrepair and not welcoming. I am still waiting for a response from the owner ,Denis Frachon, to explain the vile email I received from said manager following refusal to discuss the issues I had raised. Mr. Frachon, your staff are an embarrassment to you and your hotel.
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