Ibis Styles Haydock

We stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..

We had booked the Ibis due to its location near Haydock Race course. We checked in later in the afternoon after the races had finished and it was straight forward. We were in room 330, third floor and were facing the front of the hotel (car park and pub). We went out to a local pub for food and upon our return, we realised another event was on fairly locally. Through out the night, we heard shouting and a few arguments, we did have the window open as the rooms have no aircon, it was just unfortunate we’d book the hotel on this weekend. The room itself was clean and fairly modern, there was small tea and coffee tray. The bed was comfortable and there were two extra pillows in a bag hung up which I appreciated. My only gripe is the the television is on the dressing table in the room and it takes up the whole space, it blocked the mirror behind it and I couldn’t sit there to get ready cause there was no space to put things on there? The hairdryer is a proper hairdryer so having long, thick hair, really appreciated. The breakfast was ok, it’s a small buffet style but there was cooked options, pasties, bread/toast with spreads, some fruit and juices, For the price and location, it’s okay!

Great customer service Diane/diana (I may not have got that right) was excellent in getting us checked in and understood the urgency to get in and out as we had been delayed on the M6. Professional and great customer service