Hôtel Mercure Paris-Ouest/Saint-Germain

Arrived in Paris late at night two weeks ago, for our wedding anniversary celebration. I had booked this hotel in July, 2024 after reviewing a very glossy web site that after all was a trap of $320 USD a night. The room was dirty (soiled rugs, towels, food leftovers and an unpleasant odor). With my wife in tears we left immediately. With the assistance of the front desk I got the full refund.

Problems with a privileged room that cost ~400EUR/night: 1. When the AC is running, it makes a noise at an interval of 2 mins. When it is shuts down, the noise remains and the frequency reduces. We were told that all the rooms of this hotel have this problem. Video attached. 2. Toilet and bathroom doors don't close. Videos attached. 3. Bathroom window had somebody's underwear in the window sill. Video attached. Video attached. 4. Water boiler already had leftover water from before and therefore is now moldy. Picture attached. 5. Only one chair in the room. No facilities to sit and relax except for the bed - this is unhygienic. Picture attached. 6. Shower cap is of low quality. It simply burst when I tried to open it. Pic attached. 7. Shower head and shower knob are broken. Pictures attached. 8. Coffee machine is available but no suitable coffee capsules to make use of the machine. Pic attached. 9. Rooms aren't sound proof. We woke up multiple times in the middle of the night and very early in the morning due to the noise from the corridor.

Was in Paris years ago and walked into the courtyard of this hotel and always wanted to go back there to stay - fast forward to 2022 and had a wonderful 5 night stay. Beautiful hotel with a lovely garden area and great breakfast. Service was perfect and always helpful. LOVE that we got to finally stay there and would recommend highly - great value too!

We booked this hotel to be near the centre of St Germain and with easy access to Paris. Easy free parking and a warm welcome. Helpful and friendly staff in a very average hotel that could do with a refurbish. We had a 'compact' room and bathroom with the usal facilities and it was clean and acceptable, if not up market or luxurious. The long winding corridors do not have windows or access doors so the air is damp, and stale. The breakfast area was clean and is continental style. The advertised cooked food was help yourself to a bowl of scrambled egg, but you can fill up on bread, cheese and cold meats if you wish. Not luxury, not remarkable hotel but good enough for a couple of days stay while sightseeing.

Lieu d’accueil agréable mais chambre digne d’un 2*, wc et salle de bain avec accessoires en très mauvais état

Arrivé un peu en avance et sans avoir prévenu, j'ai été accueilli chaleureusement. La chambre n'étant pas prête, on m'a proposé un surclassement grâce à mon statut ALL, ainsi qu'un café offert pour patienter dans le salon. La chambre était confortable et spacieuse, dotée de toutes les commodités nécessaires. Elle était également tranquille, même située côté avenue et parking. Le restaurant était excellent, avec une ambiance jazz très agréable pour dîner, ce qui a contribué à une bonne expérience. Le menu était simple mais varié, avec des prix tout à fait raisonnables. Le petit déjeuner suivait la même qualité, avec de bons produits et quelques spécialités locales, y compris le St-Germain.