Hôtel Ile de la Lagune - Thalasso spa Saint-Cyprien

Très bon accueil, je pensais en bord de mer ce qui n’est pas le cas, obligé de nettoyer la baignoire pas nette mais un très bon séjour

. Worst place we’ve ever stayed in because of the service! We went away for my mother’s recovery because of her broken hip, she sent an email planning everything, more specifically her birthday. Requests made for this day were completely ignored and not answered! When my mother arrived in the airport she had to wait 45 minutes for the taxi to arrive. Another instance was where she had gone out to dinner with my father and when they were meant to leave they waited an hour, the taxi didn’t arrive and my father had to push my mother 1.5 miles to get back to the hotel. This happened a second time when I arrived we went out for food, we had to wait 45 minutes where we were told to wait another 20 minutes, we decided to get an Uber instead and got it in 2. We then ordered room service because my mother can’t walk far due to the injury, the first time it arrived an hour and a half late. Now on her birthday, we ordered lunch, it arrived 2 hours late, we were told that food was prioritised for people who ate at the restaurant, with my mother not being able to move very far this wasn’t possible. On her birthday my mother was crying as she tried speaking to the reception, where she was completely ignored and told they couldn’t do anything to help. I would advise to anyone looking to stay here do not expect any of the staff to accommodate anyone disabled, despite this being a 5 star hotel and the whole reason for us coming to this place. If my mother was mobile enough she would happily move to another hotel

Welcome on arrival excellent. Room looked fab with a huge terrace - a surprise upgrade I assumed (more of that later). Good room service cheese platter and wine after a late arrival. All was going so well until I had a shower the next morning and the bathroom started to flood which I put down to poor shower design. To avoid more flooding my husband took a bath and when it drained unfortunately it brought more water and waste from the toilet up the shower drain…………Long story short, we told reception who helpfully sent maintenance immediately, had breakfast and decided we wanted to leave a day early. Front desk couldn’t have been nicer and more apologetic. On checking the bill I found that we’d been charged for an upgrade which I was unaware I had requested (I had looked at the option on an email but decided not to go ahead). After the intervention of the manager that charge was removed. We weren’t charged for our early departure. All in all an unpleasant experience (having to retrieve my things from the bathroom with excrement floating across the floor is not something I ever want to repeat). That said, the staff were all apologetic and helpful - especially the poor maintenance man who spent a while trying to unblock the plumbing. The interior of the hotel and the room is very nice however the hotel suffers from being in a 70’s style building which isn’t very attractive.