Fairfield Inn & Suites Chicago St. Charles

Under renovations, pool was closed. Housekeeping didn't speak English. They only refresh the room (take out garbage, give new towels and only make the beds) every other day. They wouldn't change the sheets after several days. Messed up our reservation, had us checking out a day early. Had privacy sign on the door, they disturbed us 3 times, four times the day before . Our room window overlooked dumpsters they had for the renovations that we were not told about. When they cleaned the bathroom they didn't mop the floor, still dirty from before we checked in, behind the toilet, looked like toilet overflowed and never cleaned. They didn't vacuum the whole room, had to pickup debris by hand on floor. Toilet ran constantly. Refrigerator in room ran hot and cold. The microwave was on a narrow shelf and tipped over when we tried to use it. There was constant garbage by the front door that they never picked up. There were constant bugs flying around in our room, that was coming from the hallway which was right across from the laundry area. Noisy in the hallway mostly from house cleaning.These people did not have their act together at all. It was not worth the price we paid. They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

Very nice hotel, will stay again ! My stay was great and I highly recommend this hotel. The room was modern, clean and quiet and the bed was very comfortable. The location is very convenient and close to shopping, restaurants and exploring St. Charles and Geneva. There is ample parking and a good breakfast. The staff was very polite and accommodating. The lobby area is spacious and has room for people to visit.

All nice for a 1 night stay. Little loud outside in parking lot at 10 pm. Settled down. Continental breakfast is marginal, but not unexpected. Most hotel chains have reduced that quality level for food since covid

We are currently teaching my three year old son how to swim. Part of that process is swimming more often with him. When we were looking at hotels we really wanted a hotel with a swimming pool. I chose Fairfield Inn because they advertised that they had one. Upon arrival (July 2nd 2025) we found that they drained the pool. It should be illegal to advertise something you no longer have! The staff were new and untrained. Our receptionist struggled to get us booked into a room. While we were out to celebrate the 4th of July (2025) a cleaner threw away my son’s soiled clothing that I left in a plastic bag. The cleaner, however, didn’t throw out all of our actual trash that was in a trash can. The room smelled of some sort of chemical treatment. Worst of all the side door used for entry (supposedly only to people who have key cards) was broken and left open permanently. I did not feel safe with it open and our room being right by that door. I would not recommend staying at Fairfield Inn.

Clean and comfortable. Front Desk person was very friendly and helpful with supplies, directions, and welcoming at check in (Jenniker sp?).

Hospitality at its best :-) Front desk (Thomas?) was very helpful and knows the area well. Had great dinner recommendations and clearly took pride in his job. Room was comfortable too with a nice view of the pink full moon.