Hotel in zona ALDI, Saint Charles

酒店前台小哥很貼心，我們11點半左右到早了，商量是否行李寄存，三點半後再來checkin，他查了一下房間已準備好，直接幫我們辦理入住了。 離奧特萊斯一刻鐘車程，確實不錯👍

the staff here was beyond amazing and accommodating! The rooms were very clean and comfortable. I'd stay here again. There is a delicious dinner right in front within walking distance that we also went to.

Purtroppo troppo vecchio per mantenere l'hotel.

We enjoyed our clean comfortable spacious room. The staff are welcoming and made us feel at home. The breakfast was tastee and the location is close to the expressway and local restaurants and stores. The pool was Ok it appeared larger online we had an awesome time anyway. We'll definitely return when visiting the area in the future.

Questa settimana abbiamo avuto una esperienza meno ottima con il nostro soggiorno. La stanza era molto sporca. Le pareti e il tappeto erano dipinti. Ci sono stati bruci di sigarette nel tappeto. C'era un enorme tappeto sul nostro giacca. Ho chiesto un sostituto e non l'ho mai ricevuto; c'erano liquidi che si precipitavano sul muro; c'erano dei pacchetti di dolce sul pavimento quando siamo arrivati, e c'era un grugno nel bagno. Ho parlato con una donna, ma mi è stato detto che non c'era nessun altro posto nella stessa categoria. Ho chiesto un rimborso. Il dipendente ha detto che avrebbe informato il manager, e ”non sarà un problema”. Non ho mai sentito il direttore, non ho mai ricevuto un rimborso. Ho chiamato a denunciare, ma non c'era niente di riparato, come continuava per altre ore. Ho chiesto due volte di asciugamani senza risposta. Finalmente dovevo andare al divano e poi ho avuto due asciugamani come ”è tutto quello che avevano”. Il condizionatore era vuoto nel doccia. Ci siamo chiesti poche bottiglie. 2 dei 4 erano metà usati. Mi sono anche sconvolto e molto turbato che un bambino potesse andare al divano e chiedere una chiave per la mia stanza. La chiave è stata data a un bambino che non faceva parte della mia stanza. Il bambino non fu dato una chiave, non fu chiesto alcuna domanda e entrato nella mia stanza due volte prima di scoprire che il desktop li aveva dato una chiave.  

I stayed here for 2 nights in June 2024 for a concert that was in Chicago. My room was fine. You can tell it was dated and old. There was a lot of dust and a lot of stains on the carpet/wall. I did check for bedbugs (I do this at every hotel) and there were none. The room had a king sized bed, a chair in the corner, a desk, and a dresser that had a very large tv on it. The bed itself was comfortable. I brought my own pillow so I can’t say anything about the pillows. The desk chair was also comfortable enough as I did work from the desk. The bathroom you could tell had been updated. It had a standup shower which was fine with me. It got GREAT hot water, the water pressure was just ok. The vent in the shower didn’t look it had been cleaned…in a very long time. There was also a spider hanging out in one of the corners of the shower. And omg the sound of the toilet when you flushed it. I’m surprised I couldn’t hear my neighbors. It was SO LOUD. If you stay with someone and you have to go to the bathroom in the middle of the night, you’ll definitely wake up the person you’re with. The internet was ok. I had some sluggishness when I worked and didn’t have full bars on my phone. My last day there the internet was out entirely. Nothing would connect. That was a bit frustrating, but as I was checking out at noon, I wasn’t going to complain. The front desk workers and the house keepers were extremely kind. I didn’t have a blow dryer and I called down to the desk to get one. I did wait an hour and had to go to the desk, but the front desk worker was very apologetic and the housekeeping team brought one right away after that. Would I stay here again? Not sure. For the amount of money I paid, I expected it to be a bit nicer. If they would do some basic updating, I think it would go a long way!

Bello nuovo pulito accogliete con una grande hall e un giardino interno attrezzato per leggere , prendere il sole o stare a chiacchierare . Colazione standard ma con qualcosa in più e personale molto gentile. Dovevo andarmene oggi ma rimango un altro giorno