Premier Inn Luton South (M1, J9)

Abbiamo visitato il nostro nuovo nipote e i nostri genitori e volevamo provare il premier inn dato che visiteremo parecchie volte. Caloroso benvenuto quando siamo arrivati e la camera era sul retro dell'hotel ed era molto tranquilla. Abbiamo fatto colazione che era eccellente e in parte il servizio di cameriera in parte a buffet, il che ha reso un buon inizio di giornata rilassato. sicuramente ci fermeremo di nuovo qui, vorrei solo che potessimo portare il nostro cane.

Scendi per Harry Potter con la mia famiglia e la posizione era assolutamente facile da raggiungere. Personale cordiale, colazione amore e un caloroso benvenuto. La camera era bella e pulita. I bambini hanno adorato le prelibatezze nella stanza

Rooms are horrendous. Absolutely dusty, bathroom and rooms need a serious dust and deep clean. limescale and dust everywhere. Heating doesn’t work so they give you plug in heaters which barely heat up the room. Horrible spider infestation, dead spiders everywhere showing that the haven’t cleaned the rooms for days, otherwise how could they be missed cobwebs in the rooms and all over the reception. During my 2 night stay i encountered 3 live spiders, which were massive. We had to purchase our own cleaning products to clean the room. I have never experience a premier inn this bad! The dust was unbearable and having 1 receptionist is not convienient especially in an emergency.

My trip and stay here was a big disappointment unfortunately! My room had paper thin walls so I could hear everything from the rooms above me and both rooms to the side. I literally didn’t get any sleep. The mattress and pillows weren’t very comfortable- they seemed old and well used. The pillow protectors were even stained. Considering I visited in February which is winter, the quilt on the bed was a summer one- very light and we were cold and there wasn’t another one or a blanket that we could use. The toilet didn’t flush very well either. The whole place looked like it needed a big refurbishment. The only good thing was that the breakfast was really nice with lots of choice. The chef ( I think) came out and she was lovely but the rest of the staff weren’t very friendly and didn’t even acknowledge us! They were always stood outside the main entrance smoking.

Disgusting room with a filthy bathroom. We needed sleep after a long 13 hour flight and this suited us as it was just past the m25 and just on the m1 for our home run the next morning. Unfortunately it was very dirty so we stayed around 4 hours and then drove home as wouldn't have wanted to shower as the mould round the bottom of shower looked awful and the bin looked as though it had never been cleaned. I happen to know that just after covid they got rid of 90% of housekeeping managers and unfortunately it badly shows in this hotel. Would not stay here again and would think twice before using premier inn again after this experience unfortunately

Another filthy dump, mould infested bathroom with tired fittings and ineffective flush in WC. Mould growing well around the shower tray and silicone cut and split on tiling. Ineffective heating and the management are fully aware but do nothing about it. Rooms are freezing! I met two other guests looking for heaters.. breakfast is plastic and cold and the staff are filled with attitude and incredibly unfriendly and unhelpful. no doubt from all the complaint s. Parking is shocking, the car park private and filled with signs warning of prosecution and huge fines and entrapment. High car crime in the area, so don’t leave your car here. The entrance is mould infested with everything very tired. Entrance doors not working, no lifts anywhere? A dirty grubby nasty cold uninviting, unpleasant experience but, a usual experience of the Premier Inn group. Find somewhere else to stay. You’ll thank me. 🫡