The Cross Keys

Only popped in for a beer, quite a pleasant bar but one pint of Wherry and one orange juice and soda £10.60. Make sure you’ve got your wallet with you! I know I should’ve queried it but I was too polite. Maybe it was a mistake or maybe they were deliberately overcharging but won’t be back any time soon.

We nearly booked the Premier Inn and so glad we didn't, what was a overnight stay before an early meeting turned into a lovely break. The hotel dates back to 1579, it's beautifully maintained and full of nooks and crannies, our room was up a spiral stair case beautifully designed, a free standing bath, lovely comfortable bedding with crisp luxurious linen. The food in the restaurant was excellent a quick bite to eat turned into 3 courses and finished with Irish coffees. Accompanied by a brilliant play list. The young staff were so friendly and helpful, when I asked for the kitchen to change my order the dish arrived with the request sautéed fresh spinach with just a hint of garlic, not on the menu but happily supplied. Cannot rate the place highly enough. Fantastic breakfast cooked to order with all the items I asked for Again thank you.

We found the staff extremely helpful but our room left a lot to be desired. On the plus side the bed was extremely comfortable. It was freezing in the bedroom and bathroom when we arrived, no mirror in the room, therefore to dry my hair I had to plug the hairdryer in the nearest socket to the bathroom so I could see the mirror. One hard chair, v grubby hose for the shower head, a couple of sockets didn’t work. I could go on, having brought all this to the managers attention I hope they can improve that room as the location of the hotel is excellent. We enjoyed an evening meal, and the breakfasts were fine.

Visited today with friends fo Lunch and we were more than disappointed. One of the guests ordered the Haddock only to be informed sorry we don't have any Fish as not been delivered. There was a fresh fish man on the market today! Another guest ordered Sausage and Mash and the waitress came back to say sorry we haven't got any sausages either. I ordered Liver and Bacon and it was awful, Liver not cooked properly and dry tasteless Bacon. Not wanting to stress the guests further I paid up but left feeling ' a complete and utter disaster '.

This a review of of the bar and the restaurant it's local to where I've been staying and the food has been absolutely amazing twice. I chose the fish and chips with the strawberry ice cream and the next visit I had the steamed mushrooms fish and chips

We have very recently from our second stay at the Cross Keys hotel in Saffron Walden. Overall, our stay was ok, the hotel has some plus points but also some which are negative. On the credit side this ancient hotel is very attractive externally and has definitely has ‘old world’ charm. The hotel is extremely well located in the centre of Saffron Walden; this is the chief reason we returned to this hotel, since for our purposes a central location was important. The hotel does not have its own car park but there is a large public car park (Swan Meadows) about a 5- minute walk away that is reasonably priced and indeed is free between 6 pm and 8 am, hence parking is not really a problem here. The hotel dates back centuries and therefore unlike modern, purpose- built hotels the rooms are all different shapes and sizes and do not have air conditioning. I believe all bedrooms are upstairs and there is no lift hence the bedrooms are unavailable if one cannot climb stairs. Our room on this occasion was on the small side but was clean, adequately furnished and the bed was comfortable. The old - fashioned sash window could be opened quite easily to ventilate the room, but I suspect that in the depth of winter these single glazed windows might mean the room gets very cold. Unfortunately, two out of three of the bathroom lights were not working and although we reported the issue almost immediately upon arrival this problem was not rectified during our two- night stay, I was given to understand that the light bulbs were in some way unusual and not easily obtainable. Maybe the hotel needs to upgrade their lighting system to a more conventional one so that non-working bulbs can be placed more rapidly. On the negative side we found that the service at breakfast time was very slow indeed. This was also a problem that we encountered last year and were hoping there may have been some improvement since then, however, this was not the case. Fortunately, we were not in any hurry but if one’s time is short it might be better to obtain breakfast elsewhere. It would seem that the chief cause of such slow service is a lack of staff; whilst the staff members we encountered were pleasant enough we never met anyone who appeared to be in charge overall. It should be noted that no staff stay on site overnight (although one is given an emergency number to ring if you need help). In addition, after 10pm the only access to the hotel is via a fire escape staircase situated at the back of the hotel. On one evening we arrived back shortly after 10 pm to find the staircase lights were not on (which could lead to trips and falls) in addition, there were a couple of men hanging around near the bottom of the staircase. Although these men caused us no bother whatsoever, if I had been on my own I think I would have felt rather frightened at climbing up into the darkness with the possibility of being followed. So, for these reasons I do not recommend this hotel for lone travellers who