Hyatt House Sacramento Airport North Natomas

This hotel have very big room and clean and it’s right next to the airport but still have no sound

Well, it was my first experience with Hyatt House. What a very pleasant surprise. Facility is very nice, ultra clean and situated nicely for my business trip. I got in early and had to pay an additional $35 to check in early...WHAT????? The room was just sitting there so...what the hey???? I was so dry from having taken an early flight to get there, and no offer of complimentry bottle of water. How much could that cost? $.50? Then when I checked out at 3:05 am to catch a early flight home...desk clerk couldn't give me a printed summary of my stay. Some long explanation about the system having to regenerate or something or other. Still, I would definitely stay here again (next year) for my annual trip to this area (just hope my feedback helps!) Oh! There was a FREE coffee bar (that didn't have enough creamers available). I was glad to have something to drink until I could get to a nearby store to buy water.

The hotel is immaculate. Very modern and fresh. Front desk staff was extremely welcoming and knowledgeable. I would highly recommend and will stay here again.

The staff was nice but checkin a bit slow. The price is quite high at $230 per night is my main issue

Easy check in process, I had ask the staff member if I can leave my husband info with them so he able to get a key since we’re checking in at different time. They said no problem, and took his info down. Later on that night around 11pm he get in and they won’t let him have a key. They said his name is not listed. They won’t let him to the room. He had to wake me up and I had to come get him. Annoying. They “had” breakfast. Woke up to get some coffee but had to wait 20 mins bc everything was empty. This was at 7:30am and everything was gone. Smh

Convenient hotel for access to the airport. Next time I would choose a hotel downtown to have more things to do within walking distance during my stay.

By far the worst Hyatt! Worst service! When I went downstairs to report that there was no refrigerator, there were four other people down there upset with various issues. When we moved to a second room, because the first room had not been cleaned, and there was no refrigerator, I asked him to please make sure the second room was clean. They had not vacuumed. There was even a sock left over from a previous guest. Disgusting.

Very good. Two minor things. First, the bathroom sink is too small for toiletries. Second, the air control was not working properly. We could not get a proper temperature.

EXTREMELY DISAPPOINTED IN THIS PROPERTY! Terrible customer service. The front desk staff was not helpful at all. I couldn't even get a simple receipt from the desk clerk. The gym was closed unexpectedly a couple days. This property is practically brand new and still has a ton of issues. I asked to speak to the manger several times to express my concerns and kept getting the run around by the front desk staff. I asked for the manager's name, phone number, business card, or any form of contact and was refused any information. They simply said the manger was not there at the time and to try again later. Another time I came to the front desk to check if a manger was there, they gave me the same answer and as I was walking away, were even laughing amongst themselves at me and my request. They seemed to have no care about my quality of stay. I came to the lobby a third time to check for the manager and finally was able to speak to a lady who claimed to be the "supervisor" who was also at the front desk the previous two times I asked! Why would they not let me speak to her during those times? I felt discriminated and the Hyatt corporation should be aware of the staff's incompetencies. Additionally, the heating/ac unit in our room was extremely loud. We notified the staff and they came to look at it but were not able to fix or move us to a new room. Again, this property just opened up and is already feeling like its 50 years old! AVOID AT ALL COSTS.