Hotel in zona Carrington College, Sacramento

Great place to stay if going to the eye doctor very close to them and railys in walking distance has very good breakfast in the am

Mio marito e io sono rimasto di recente per vedere KISS al Festival Aftershock del Discovery Park. Ci siamo molto lieti. L'hotel è pulito, moderno e luminoso. L'hotel è vicino alla Freeway ma non abbiamo notato alcun rumore. Il pranzo complimentare era buono, qualcosa per tutti, frutta fresca, tosta, bacche, cereali, uova, patate, salsa, fare la vostra stazione di waffle, succo e caffè. Ci sentivamo molto al sicuro, perché è vicino a un'area industriale e abbiamo notato alcuni individui senza abitazione in prossimità. La proprietà è chiusa e portata. Devi scansionare la chiave della camera alla porta anteriore per entrare all'hotel a notte. Hanno anche una guardia di sicurezza da 6pm-6am. C'era una bella piscina, ma non abbiamo avuto la possibilità di usarla. L'unico svantaggio era che non ci fosse cibo/restauranti vicino e si pagano per parcheggio, $8.50/night, ma non è male. Offrono snacks e bevande per l'acquisto nel lobby e ci sono sempre UberEats. Un altro hotel è in costruzione vicino alla porta, quindi forse in futuro saranno costruiti alcuni posti di mangiare. Ci rimarremo certamente. Farrah e Lorena, al di fuori del divano, erano fantastici, molto accoglienti, amichevoli e rispondevano a tutte le nostre domande riguardanti l'ordine di un Uber, parcheggio e colazione.

This is my second time writing this review. The previous one was deleted. I guess we can’t speak the truth about our experiences? Let’s try it again… We were passing through and chose to stay again as our first time the year prior was a good one. As we had just spoken to friends who experienced a hotel with the dreaded bedb___ (written this way to not trigger TripAdvisor’s deletion of review policy), I opted to check the mattresses before allowing everyone to lay down. I kinda wish I hadn’t! The mattress had old bloodstains as did the bedskirt. I asked for a room change but there was nothing available. I asked to have housekeeping come up and change out everything on the bed. Housekeeping showed up about 30 minutes later and plopped the new bedding down on the chair and walked out. Apparently, it’s not her job to change sheets at that hour. After driving 10 hours with three kids, I got to ***** the bed, the bedskirt and remake the bed after 10:00 at night. Not impressed, Marriott. It was a huge disappointment (not to mention a health hazard), especially in comparison to the amazing experience at Towneplace Suites Irvine/Lake Forest and The Westin Anaheim. Do better.

TownePlace Suites Sacramento Cal Expo denied my stay although I shared with them several email/texts confirmations of my credit card purchase to check in. The property insisted they had not received payment from Booking.com which showed up on their computer as a Master Card when I used Amex to book the room. The lady at the front desk told me to use my credit card again to charge $207.10 for the stay, but I had already purchased the room. I was aware beforehand that my credit card had reached its limit and trying to conduct another transaction for the room amount would’ve been declined. When the credit card was declined, the lady at the front desk went into your-card-was-declined mode and refused to hear anything I tried to explain to her about my purchasing the room before my arrival. All my attempts to help her understand were useless and fell upon deaf ears. She refused to discuss anything with me further and walked away saying she was “not going to argue with me” even though I was not arguing with her. She abandoned me at the front desk as she entered into the back office. She returned to the front and yelled my last name to one of the managerial staff in the back. Her assistant came out momentarily, maybe he was a manager, idk. Then he began explaining that my card was not approved because the property didn’t receive payment from Booking.com. I showed him my confirmation emails/texts which he dismissed as nothing more but “booking reservations”. I persisted they were not booking reservations, but proof of purchases by both my credit card company and Booking.com. He read the text/emails, then went on a different explanation tangent stating that on his computer the credit card showed as a Master Card not Amex, and insisted the payment was not received on his end. I relented and told both of them I would patiently step aside to one of their tables and call my credit card company and Booking.com. I called my credit card company who did in fact confirm my charge for $207.10 was approved to Booking.com. Next, I called Booking.com, however their automated service was stuck repetitively on asking me to enter my confirmation number. I could not get passed the repetitive automation to enter my confirmation number. Meanwhile, an unrelated issue arose that pulled me from this nightmare. About an hour later I tried calling Booking.com again. Initially the automated service was still stuck on stupid, but luckily after a third attempt it moved forward and asked me to confirm my confirmation number and to enter my PIN. With fingers crossed I entered my PIN and the automation asked me to confirm my PIN. With that hurdle jumped, the automation promised a representative would answer in less than one minute, and BOOM! the agent answered my call. Her name was Nikki, and after hearing my dilemma she was certain the property did not understand how to complete the approved transaction. She stated the Master Card issue shows up because it’s a virtual credit card p

My big beef with this hotel is their $10 per night parking fee - for self parking in the hotel's surface parking lot. What a rip-off!! The parking fee is mentioned on their website, if you really search for it (which I did after being surprised by the fee when I checked in). This extra charge should be (1) included in the hotel's nightly charge, so we see it up front when booking and/or (2) mentioned front and center in bold, extra large print on the hotel's home page. Other than the ridiculous parking fee, the hotel accommodations were comfortable and super clean. The rooms are newly renovated. My room's fresh, modern decor, with window shades rather than curtains, a walk-in shower with rainfall showerhead and a comfy bed, was great. Although the hotel was busy with a mix of families and business professionals, my room was quiet. The breakfast buffet was clean and well-stocked. Front desk staff were OK but not great, sometimes so busy chatting with each other that guests had to interrupt for service. When I checked out, the front desk rep was so busy on a personal phone call that I had to interrupt her to request a copy of my receipt, which she printed out and shoved at me while still yacking on the phone. Hilton, I hate the new Zero shampoo, it makes my hair feel like dry straw. Please bring back Neutrogena!

Complimenti all'Holiday Inn Express Sacramento, in particolare al personale. Queste persone sono assolutamente fantastiche. Tutto il personale è stato molto accomodante professionale cordiale e ben informato. Le camere sono belle e pulite. Molto spazioso. La proprietà è sicura e protetta con quello che ho visto.

Horrible experience. This hotel doesn't live up to the standards of Ramada My room had a broken toilet seat and the tile is cracked and coming off the wall in the shower (also mold smelling) - shower head leaking and spraying water on the ceiling. The sink was clogged and didn't drain - but was fixed the next day. The carpet was disgusting. Dirty and several spots where something was spilled (food or?) Curtains are stained and dirty. The only Ice machine working was on the 3rd floor - I was on the 4th floor and ended going back to the front desk and was told where to find ice. It would have been nice to have been told on check-in