Brookside Inn & Cottages

Upon our arrival, we encountered a sign on the door stating the property was closed from 9 AM to 3 PM. This was confusing, as the posted check-in time is 2 PM and check-out is at 10 AM. The sign instructed guests to use the phone provided, which automatically connected to someone off-site. A woman answered and informed us they were understaffed but that someone would arrive in approximately 10 minutes. When a staff member eventually arrived, he unlocked the door but did not change the sign to indicate the property was open. While my family and I waited in our car, he simply waved us in without any clear communication. We were then given the wrong room, which was in unacceptable condition. The room had a strong odor of mold and stale air, and it was evidently not cleaned—blankets appeared used, had burn holes, and smelled of cigarette smoke. We took photographs to document the condition. The staff member called someone to check for another available room, and we were then directed to a different property across the street called the Classic Inn. However, after inspecting that room, we felt that the overall experience had already been too negative to justify staying. We ultimately chose to stay at the Ramada down the road, which was significantly cleaner, more comfortable, and only slightly more expensive.

The cabin was old and worn. There were dancing in the walls and it was very tiny.

It was ok for the local and price however,the rooms are outdated. Renovations are badly needed, which they are supposed to be starting next week. The staff are not very helpful nor are the very flexible for mishaps due to third party bookings. Very strict regarding the 10 am check out time.

Reasonably priced for the area and accommodations. Clean, convenient and quiet. Enjoyed staying here and will do so again 😊

This is a quaint little property. We rented a classic cabin and the pictures are exactly what you get. It’s small but cozy. The heat worked perfectly and the shower was small but hot! Bed was fine. Big flat screen tv with all cable channels plus a small microwave and fridge. The owner/manager was kind. Close to several lobster restaurants. The Sea Salt Lobster restaurant was delicious. It was a little over two miles to Old Orchard Beach which was a nice place to walk around during the offseason. I’d definitely come back here if I’m ever in the area again.

Great service from front desk. Room condition was poor. Dirty doors and walls, poor flooring job and old furnishings.