Protur Sa Coma Playa Hotel & Spa

Our first time staying at this hotel and won't be the last! From start to finish we couldn't fault anything. Friendly, helpful, clean, great food and drinks, beautiful hotel and pools. We went all inclusive which was well worth it. A short walk to the beach and shops which we loved everyday. We stayed at the adult pool most of the time and it was so peaceful and relaxing with its own bar perfect for couples wanting to get away from busy lives and switch off. Could of easily stayed for 10 days instead of a week. Overall a very good 4 star hotel.

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

I stayed with my two kids aged 12 and 15 in August. We had a great holiday and would return to Protur Sa Coma Playa. I will start with the many positives. The hotel is immaculately clean throughout, the rooms and the main areas. We had an issue with ants in our room but this was dealt with swiftly. The beds are comfy, aircon was great and the rooms are clean and modern, if a little smaller than we’ve had elsewhere (for 3 of us). The staff are all fantastic and work so hard. The reception staff, bar staff, restaurant staff, lifeguards, entertainment team, all of them. We were half board and the food was plentiful and varied, although my kids chose to eat pizza for most meals! I enjoyed the evening food. I didn’t like the cooked breakfast option I found it to be very salty and unusual textures, but I loved all the fresh fruit and pastries and was more than happy with the quality and variety on offer. We had one speciality restaurant visit included in our stay, the kids chose… Italian, for more pizza! We enjoyed being treated to table service for a night. What made the holiday was the sun lounger availability. There were always loungers and parasols available which meant the mornings were relaxed and there was no rush for beds. This is rare and we appreciated this aspect. The adult pool and the indoor pool were also good options. The only negatives I can think of… There werent many other teens but there were lots of toddlers! We all got sore feet from the rough base of the pool. To be fair we spent a lot of time in there enjoying aqua aerobics and playing, but this was a shame. Pool shoes would help with this. On our last day we were collected by transfer bus at 6.20pm to take us to the airport, I’d asked if we could have a buffet lunch that day because we would miss the evening meal. But we were told no, our half board finished after breakfast. On our arrival day we arrived after midnight, so didn’t have any meals that day either, although there was bread and cold meat and cheese available on our arrival, we were all exhausted and went straight to bed. So I feel that we missed out on a meal, as part of our half board! I was given an option to buy a lunchtime buffet for each of us but I was told it’s 32 Euros each! So we went to a local cafe for lunch on our last day and chose… pizza! Overall a fantastic holiday and we would love to go back!

Where do I begin ?!! Sorry for the long post but here goes. Hope you all find this helpful ! My husband and I took our two children (boy aged 13 and girl aged 16) on this All Inclusive holiday for a week. We flew from Luton to Palma and then got airport tranfer to the hotel which took 1.5hrs as we had drop offs on the way. On arrival we were greeted by the lovely Christina. She is fluent in Spanish but originally comes from England so she was very clear with all instructions. Firstly we wanted a safe so we paid €2 a day (total €14) to hire. We didn't need any hotel sunbed towels as we brought our own but the offer was there to have them and pay a deposit (which you would get back). We also paid the hotel tax which was about €60 for the week. (Can't remember exactly how much it was) We paid this on arrival at the reception desk. We were given our room cards and given clear instructions of where our rooms were. We had two rooms and the hotel accomodated our request to have rooms near each other. We were on level 2 and had a balcony each which overlooked the adult only pool. The rooms had a safe, hangers in wardrobe, 2 single beds, sofa bed, balcony with table and chairs, clothes airer on balcony, shampoo and shower gel in shower, hairdryer in bathroom drawer, tea and coffee facilities, plenty of clean towels which were changed daily by the cleaners and a mini fridge which was stocked up daily for all inclusive guests. The rooms got cleaned daily and bedding got made and then changed once in the week. The cleaners did a fantastic job and we couldn't fault the rooms at all. Thankyou to them all. Let me talk about pools - 4 pools. Adult only, family pool, childrens pool (next to family pool) and toddler/ baby pool. All pools clean and good temperature. Lifeguards (blonde hair girl especially) were amazing and always keeping an eye on the pool. Aqua aerobics daily at 11.30am in the family pool. This was led mainly by a very energetic lady called Paula. She was brilliant and a lot of people took part daily. Such great fun. The animation team was led by 4 ladies and we got to know Paula and Madeline very well. These two ladies were full of energy and so approachable. Very lovely and did a great job all week. They never stopped working and were always up for a chat. A great animation team. Pool bar staff also brilliant. A wide variety of drinks (not just local brands). Cocktails, soft drinks, hot drinks all included with all inclusive guests. Mike knew our drinks after a few days and kept us hydrated very well. Thankyou Mike !! A great credit to the staff at the pool bar. Now for food chat- Amazing! The staff in the dining hall do not stop working. They are constantly cleaning, setting, taking plates away, getting drinks to the table and always so friendly. Well done to all the waitress and waiters. Great friendly faces daily. Such a variety of food at all times. Breakfast - you name it, it was on offer. Even English bacon and sausages !! Lu