HM Mar Blau

We stayed at this hotel from 23/9/24 - 3/10/24.The hotel was lovely.We stayed in a one bedroom apartment which was roomy.The sheets were changed several times & towels changed every day as was the room cleaned daily.Reception staff were very friendly & helpful.The pool area was lovely but beds & tables were not cleaned on a daily basis /lots of trees & birds around which would necessitate daily clean.Otherwise we could not fault this Hotel.

Upon arrival we were greeted very friendly and told our room would be ready earlier than expected which was a bonus. However, when we came to our keys the receptionist didn't provide any information about the hotel, service times, what's available, entertainment or anything. We were also told we could potentially access a late check out as we had to wait for our transfer but when we asked the hotel staff stated they were fully booked, when we checked the website they had rooms available and had even discounted them (picture provided). When we spoke to them about this they told us we could book the whole room for another night which is completely unreasonable. When we arrived to our room we were met with a stale, damp, mouldy smell, dirt caked in the french doors and a broken shower and a broken floor tile (which caused one of our party to fall and cause a bruise to her knee - picture provided). We asked for repairs/assistance four times before the shower was looked into, the tiles and smell were never investigated. All members of our party ended up with large,red, aggregated bites from an unknown source aswell. The communal areas of the hotel are pretty decent, they have a variety of things to access. The entertainment was okay and the pools, whilst freezing, we're decent too. The only issue with the communal areas is the area by the pool sides and some beds are caked with animal droppings. Whilst the buffet had a variety of food and they kept it well stocked the ice-cream was always melted and it was quiet repetitive for breakfast and lunch options. You have access to a snack bar but we were only told on our last day the time and location of this. Drinks wise, the give you decent servings (sometimes a little too strong) but it's nice to get your money's worth. The shop has your basic needs, and a nice little touch to have onsite. Another thing to be aware of is that during our visit they were allowing a stray cat in and around the hotel, and a bigger issue being that when we walked near the cat it appeared to be willing to bite/hiss. We also overheard another customer who said the cat entered their room and when they tried to remove it they were bitten. The location of the hotel is one of the best things, you're 10 minutes walk to Sa Coma or Calla Millor or a €6 taxi booked via hotel or app. The fact that is is stated to be a 4 Star hotel is unsettling as it doesn't come across that way, unfortunately the pictures do not match what you receive.

We have just returned home from a weeks stay here. We arrived late around midnight to check in, we received no hello and found the receptionist to be rude and unwelcoming which immediately set the tone for our holiday. We didn’t get directed to where our room was or what building it was in, or shown where any other of the hotel facilities were either. Food was left out for us as we arrived late but it was leftovers from tea with flies around so we didn’t eat anything. We didn’t have a problem getting sunbeds during our stay as we get up early anyway but there definitely isn’t enough for all hotel guests. The hotel is very crowded and pool is unpleasant, you can’t even swim in it as there is just too many people in it at once. The pool is so much smaller than the photos. The pool only opens at 10am which feels late for people with small children who are up early and want to make the most of their holiday and to be honest, it doesn’t actually always open at 10am, sometimes it is between 10am-10:15am, difficult when inpatient small children are waiting. The all inclusive food is extremely repetitive and not clearly labelled, we also found that in the restaurant rules apply to men and not women, men aren’t allowed in wearing vests but women are in bikinis/swimwear. My partner was pulled to the side and told to wear a t shirt although there was other men eating in the restaurant in vests, we actually counted 4 others at one time, and they were not asked to change. We ate out in Cala Millor twice during our holiday, which was lovely and I would highly recommend. The beach is also lovely there, it is about a 30 minute walk away or a 5 minute taxi ride. Our room was spacious with good storage but pretty unimpressive, very dated, cobwebs on the ceiling, the floor wasn’t cleaned once during our stay, and we had issues with the plug sockets that sparked when we arrived, we travelled with an 11 year old and when she went to put her phone on charge, it sparked. Another plug socket came out of the wall and the hairdryer also broke whilst it was being used too. No atmosphere around the hotel in an evening, lights turned off at 11pm on the dot as the bar closes to encourage you to go to bed, safe to say staying up late and enjoying your holiday is not welcomed by bar staff. We found it quite rude that the bar shut at 11pm to all inclusive guests but people stood next to us who are paying for drinks and not all inclusive are still allowed service and to buy drinks. We would not return to this hotel and although we’ve made the most of our week’s stay, it wasn’t what we were hoping for.

No complaints about our holiday here. The staff were very welcoming and friendly at all times with us and we felt very comfortable. The hotel is quite big with lot's of sitting areas and an excellent swimming pool. There's also an indoor pool and a spa area with saunas and a small gym. Everything was clean. The room was good and had very comfortable beds. We were in an apartment style room so we had a fridge which was handy and a sitting room area too so it was spacious for the two of us. The beach took around 10 minutes to walk to as did the main shopping area. There's a bus stop close by and reception will help with details of buses. We visited the caves one day which was busy but worth it. We had a nice relaxing week here.