Royal Marang Hotel

I sent my comments directly to the management of the hotel, but they were ignored. Instead the hotel reminded me to sent my review. OK, gey it! "While the reception service, main building, and the room where I stayed made the best possible impression, there are embarrassing issues which bring shame on the management of the hotel, advertised as a 5-star. Have you ever walked around the soccer fields, looked behind the Boma place? All these places, which are invisible directly from the main entrance, are full of garbage, which was not cleaned for definitely more than one year: empty paper packs after juices, milk and other drinks, plastic bottles of different sizes, torn plastic bags of different sizes, used foam plastic take-away packages, packaging paper, used hygiene products, used medical syringes (and, one can suppose, if syringes - needles also could be somewhere there, which are invisible, thus even more dangerous...). Can it be a feature of a 5-star hotel??? If Royal MArang is declared as a 5-star hotel, then everything, and not only what is visible from the road and the main entrance to the building, must be worthy of a 5-star facility and shining like a new Rand coin, and shouldn't look like a forgotten dumping site in a provincial village. While the hotel is not full during low season, why not mobilize temporary excessive staff to clean the territory? And keep it clean and tidy after that overall deep cleaning for forever times... One more thing. The breakfast was announced to be available from 6.30 AM. This Sunday I came at 7.00 and I couldn't find any clean and really ready for breakfast table: the crambles from the yesterday's dinner, no paper tissues, pieces of used toothpicks on the side plates carefully covered with unpacked wet tissues, no full cutlery sets on the table, no "juice station" ready for use, and for a 5-star hotel a full scale "egg station" is a must, but you don't have it."

What a lovely hotel! It was so peaceful and quiet. The rooms are outstanding. The food at the restaurant was great, but a little expensive for locals. The service was wonderful and everyone was friendly, helpful and pleasant

We keep on trying, but keep on being disappointed in this badly run upmarket boutique hotel. A manager is urgently needed to run the hotel. If there is a manager, he or she is in hiding. Your floor needs serious help. The service is non-existent, the kitchen poorly run and you are far overpriced for what you deliver. My husband tried to make a booking for Valentines. The person helping with this was not sure what menu was going to be served and evetually just hang up on him after an unproffesional conversation. Arriving in good hope, whe found a full restaurant with available table. Great was our disappointment to realise that for the R525/head 3 course set menu… only a few dishes was actually available. We waited 90 minutes for just the breadrolls, never you mind the cold baked camenbert and cold beef Wellington. Dear sir or madam… a couple of your guests walked out tonight. We were close. Children left hungry. You really need to jack up your kitchen and staff. It is unacceptable to feed people at your establishment for R525/head. The sad thing is that you are sitting on a beautiful gem, but refuse to run it properly.