Sundown Country Estate

We enjoyed our short stay at this resort! Thabo was a great safari tour guide. John entertained my boys with activities around the resort.

Reasonable price and stay We stayed in the chalet part of the resort. Place was clean and comfortable with full amenities. Staff was friendly. Unfortunately beds were smaller than expected as we had 2 little ones so had a tight squeeze (executive suite on web says 1 queen 1 double but it was 2 doubles). WiFi did not work - not sure if it because the chalets are much further away from main hotel or if there was a network issue. Anyways, The restaurant was lovely and I thought The price was reasonable.

Disappointing We drove from Johannesburg and arrive at about 1:30pm. Check in is at 3:00pm so we knew we might have to wait and were allowed to sit by the pool; we also took this opportunity to book two game drives with one being that afternoon. Sadly the pool was rather green and unappealing so we decided that we would not be making use of it (and worry that they have a water park under construction but cannot seem to properly maintain their pool). A drink and a chat later it was 3:00pm so we checked at the desk to see if our chalet was ready. The desk staff didn't know and had to call the manager. Our game drive was meant to be at 3:30pm so we really wanted to get into the chalet to put away food and unpack the car before leaving for three hours. Ten minutes later we were told our chalet was ready. When we arrived the staff were still cleaning but at least we could get the car unloaded. So while it all worked out it was rushed and not the best start. Our even game drive was great and our guide Tian was awesome. Nothing but praise for him! The next morning we had another game drive booked through the hotel at 5:30am. We arrive ten minutes early and no one was at the desk. The appointed time came and went and still no one. We found a security guard who called someone. At 6:00am still nothing and no staff. Finally someone arrived at 6:10am and had to make some calls. We were forgotten and woke up early for nothing. They put us on the 8:30am drive and offered us a cup of coffee. Not good.